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Ads
moe75
Posts: 6,342 
in Discussions
Hi @Lynette and @Lady_Choo
I've never had Ads in PRS but recently the option for viewing ads has shown up. When I try to watch the ad it will not change screens so that I can view it. What can I do to fix the problem
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Comments
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Its just freezing? Have you done the usual, log out and close the app etc?
Sometimes it might just be that particular video isn't loading, but if you have tried the troubleshooting, we will ask for further suggestions.
Can you remind us of the device/version you are playing with please 😊
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Hi @Lady_Choo
The ads don't start it just stays on the screen I posted. I've done the troubleshooting a few times and still doesn't work. I play on a Galaxy Note 20 and the game shows Version 3.8.0.1
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Bonjour j'ai le meme probleme , impossible de cliquer sur jouer avec la video , je suis sur tel Samsug S24 et sur tablette Samsug egalement
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Thank you, I will pass it over to the CM, please could you let me have your player IDs too.
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My ID is 4253355000
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Mon ID 1003443586
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