Pet Rescue Saga

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Pet Rescue Saga

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Game won’t load and all you hear is Halloween moaning

I have uninstalled and this game 15 times and it will not load. Really annoyed! This has been going on since Halloween night and hasn’t changed. I uninstalled it on my iPhone and it worked for about an hour and then went back to Halloween moaning. Do you think you might want to fix this? I’m sure I’m not the only one who has this problem.

Accepted answers

https://community.king.com/en/pet-rescue-saga/discussion/comment/3194029#Comment_3194029

apologies, it didn't notify me as there wasn't a tag.
They were looking into it as it seems quite a few had issues too. Has the progress returned? If not they can manually put it back but I'm assuming that you logged in the same way as you did previously?

All comments

well?

this is ridiculous. I logged in and now I’m still getting the Halloween howling and it won’t connect. I’m over 5000 levels and I can’t get in. Why can’t you just fix the problem?

https://community.king.com/en/pet-rescue-saga/discussion/comment/3194568#Comment_3194568

Hi there! I’m really sorry to hear you’re having trouble with the game 😔 This issue is a bit unusual since Petopia has already ended. We’d need a screen recording of the problem to investigate further. Unfortunately, videos can’t be shared on the forum, so I’d encourage you to reach out to our Player Support team with all the details. They’ll be more than happy to help and provide any possible solutions!

Thank you for your understanding and patience!

https://community.king.com/en/pet-rescue-saga/discussion/comment/3194567#Comment_3194567

I guess (and this is just a guess) as it works for many many players and they enjoy it working (and complain when they don't get it) they are not keen to removed something that works for so many.
the players that complain here about it not working are a very very tiny % of players. So I'd assume that player support don't hear the majority complain which means it's often down to devices capability. Storage, age etc. that's not saying those that have issues are always their devices but often something might trigger them. I've heard of others with newer iPhones with issues for example, but my devices run it quite happily. That's where the problem is, trying to work out why it works for some and not others.

https://community.king.com/en/pet-rescue-saga/discussion/comment/3194565#Comment_3194565

you log in through the kingdom right? Can you use a password and an email address to log on in the log into community part? I have an account with Apple but I still need to log in with Facebook or the kingdom or my progress doesn't always appear again.
what app version is it you have? I'm passing this over to the community manager.

https://community.king.com/en/pet-rescue-saga/discussion/comment/3194382#Comment_3194382

https://community.king.com/en/pet-rescue-saga/discussion/comment/3194567#Comment_3194567

yes they should

still won’t load I was on level 5100 or I’m on level two change my password so many times I get in and it won’t let me login with Apple. It says connection lost over and over again.

I have reported problem and given info they ask but never get a response. This has been an ongoing problem each time they introduce Petopia. They should be able to back out code, issue a new release.

was on level 5100 or so and now I’m on level 2

now I can’t get in because it won’t let me log in with Apple and keeps saying connection lost

https://community.king.com/en/pet-rescue-saga/discussion/comment/3194382#Comment_3194382

no and I’m really aggravated

https://community.king.com/en/pet-rescue-saga/discussion/comment/3194382#Comment_3194382

no

When oh when is Pet Rescue going to be fixed? Been waiting a couple of weeks now. After this week going to delete the game and NEVER play again. Why you keep bringing Petopia back I do not understand.

https://community.king.com/en/pet-rescue-saga/discussion/comment/3194029#Comment_3194029

apologies, it didn't notify me as there wasn't a tag.
They were looking into it as it seems quite a few had issues too. Has the progress returned? If not they can manually put it back but I'm assuming that you logged in the same way as you did previously?

well?

still won’t load on my iPad…. Ridiculous

finally loaded and I lost everything and am level3 and not 5100. Am going to delete. Disgusted

is this going to be fixed? Not an isolated problem very disappointed.

https://community.king.com/en/pet-rescue-saga/discussion/comment/3190392#Comment_3190392

I log in through the Kingdom. I don’t know the version but I have reinstalled it 15 times so I think it’s the newest on

iPhone 12 Pro Max version 18.1… iPad Air(4th generation) version 18.1

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New here? Sign in or create an account to join the fun.

Accepted answers

https://community.king.com/en/pet-rescue-saga/discussion/comment/3194029#Comment_3194029

apologies, it didn't notify me as there wasn't a tag.
They were looking into it as it seems quite a few had issues too. Has the progress returned? If not they can manually put it back but I'm assuming that you logged in the same way as you did previously?

All comments

https://community.king.com/en/pet-rescue-saga/discussion/474655/game-won-t-load-and-all-you-hear-is-halloween-moaning

Hi and welcome to the community.

Its not a widespread issue although a fair few seem to have it. Its usually a leftover from Petopia and takes a day or two to settle.

Could you let me know which version phone/ios you have installed. The game version too. And if you log in via Facebook or the kingdom. Thank you 🍂

iPhone 12 Pro Max version 18.1… iPad Air(4th generation) version 18.1

https://community.king.com/en/pet-rescue-saga/discussion/comment/3190392#Comment_3190392

I log in through the Kingdom. I don’t know the version but I have reinstalled it 15 times so I think it’s the newest on

is this going to be fixed? Not an isolated problem very disappointed.

finally loaded and I lost everything and am level3 and not 5100. Am going to delete. Disgusted

still won’t load on my iPad…. Ridiculous

well?

https://community.king.com/en/pet-rescue-saga/discussion/comment/3194029#Comment_3194029

apologies, it didn't notify me as there wasn't a tag.
They were looking into it as it seems quite a few had issues too. Has the progress returned? If not they can manually put it back but I'm assuming that you logged in the same way as you did previously?

When oh when is Pet Rescue going to be fixed? Been waiting a couple of weeks now. After this week going to delete the game and NEVER play again. Why you keep bringing Petopia back I do not understand.

https://community.king.com/en/pet-rescue-saga/discussion/comment/3194382#Comment_3194382

no

https://community.king.com/en/pet-rescue-saga/discussion/comment/3194382#Comment_3194382

no and I’m really aggravated

now I can’t get in because it won’t let me log in with Apple and keeps saying connection lost

was on level 5100 or so and now I’m on level 2

I have reported problem and given info they ask but never get a response. This has been an ongoing problem each time they introduce Petopia. They should be able to back out code, issue a new release.

still won’t load I was on level 5100 or I’m on level two change my password so many times I get in and it won’t let me login with Apple. It says connection lost over and over again.

https://community.king.com/en/pet-rescue-saga/discussion/comment/3194382#Comment_3194382

https://community.king.com/en/pet-rescue-saga/discussion/comment/3194567#Comment_3194567

yes they should

https://community.king.com/en/pet-rescue-saga/discussion/comment/3194565#Comment_3194565

you log in through the kingdom right? Can you use a password and an email address to log on in the log into community part? I have an account with Apple but I still need to log in with Facebook or the kingdom or my progress doesn't always appear again.
what app version is it you have? I'm passing this over to the community manager.

https://community.king.com/en/pet-rescue-saga/discussion/comment/3194567#Comment_3194567

I guess (and this is just a guess) as it works for many many players and they enjoy it working (and complain when they don't get it) they are not keen to removed something that works for so many.
the players that complain here about it not working are a very very tiny % of players. So I'd assume that player support don't hear the majority complain which means it's often down to devices capability. Storage, age etc. that's not saying those that have issues are always their devices but often something might trigger them. I've heard of others with newer iPhones with issues for example, but my devices run it quite happily. That's where the problem is, trying to work out why it works for some and not others.

https://community.king.com/en/pet-rescue-saga/discussion/comment/3194568#Comment_3194568

Hi there! I’m really sorry to hear you’re having trouble with the game 😔 This issue is a bit unusual since Petopia has already ended. We’d need a screen recording of the problem to investigate further. Unfortunately, videos can’t be shared on the forum, so I’d encourage you to reach out to our Player Support team with all the details. They’ll be more than happy to help and provide any possible solutions!

Thank you for your understanding and patience!

this is ridiculous. I logged in and now I’m still getting the Halloween howling and it won’t connect. I’m over 5000 levels and I can’t get in. Why can’t you just fix the problem?

Welcome! 👋

New here? Sign in or create an account to join the fun.

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