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I opened the game this morning and I was on level in the 20’s not sure which one but this morning it reset to level 1. Again. Second time this happened. So frustrating
Hi Pet Savers! Great news: the Studio has released a fix, so the issue with levels resetting to 1 should now be resolved. Please update your game to version 3.13.2.0 to ensure everything works smoothly.
Happy rescuing! 🐾😊
Happy Monday! 😊 Great to hear that the Petopia progress remains unchanged! Thank you for sharing the details. It seems the Studio has identified the root cause of the problem and is actively working on a fix. Hopefully, the level issue will be resolved soon!
Hi @McGreen55 it is not the game resetting that this post is about, but the bonus game, Petopia. If you have lost actual Pet Rescue Saga progress please read here:
https://kingcare.zendesk.com/hc/en-us/articles/10757309955485-I-can-t-find-my-progress-in-the-game-How-to-retrieve-your-levels#%20
Hi @Snow_Rider
My Petopia has just reset to level 1 again - second time this has happened-but all the quests are unchanged and tells me I’m at level 31. I can play as usual, last time I restarted back to level 1 I got back to 16 before it reset again. Plays as normal, just the number on the main screen changes
it’s starts back at 1 everyone I sign on. Please hurry up and fix this damn problem. It’s so frustrating to say the least. Thank you
Everything is gone. It started back with nothing
The same thing just happened to me just now. I was on 1331 and it started me back at 1. So upsetting. I just completed the hardest level that took me a month to complete
Hi again! 👋
To help us investigate further, we’d like to know if your rewards remained the same after your level progress was reset to 1 and whether you’re still able to collect them. Also, can you confirm if you’re able to continue upgrading Petopia as usual?
If you could share some screenshots, that would be incredibly helpful! 😻
Thanks for letting us know @wenmagne - this problem is being investigated.
I play on my iPhone. It just happened again this morning, back to level 1. Petopia is broken.
Hey Pet Savers! Thank you so much for bringing this to our attention 🧐 That does sound like unusual behavior, and I’ve already shared your reports with the team so they can investigate further.
I’ll keep you updated as soon as I hear back. Thanks for your patience!
my game has reset also. Im now on level 1 and yet i was in the 30s. I have cleared my phone and still no fix. App is upto date.
traurig das die einem nicht helfen.
Así iba hace unos días, hoy volví a 1.
Algo no está bien y hay que decirlo.
A mi también me pasó, hasta hace un rato iba en el nivel 52 y ahora está en nivel 1.
Sin dudas que hay algo que no anda bien, somos muchos con el mismo problema.
Tanto en el cel, como en la compu.
alles getan aber es hat sich nichts geändert. Ich bezahle und kann nichts nutzen das ist so ärgerlich 😠
Hi @wenmagne - are you making sure to save your game progress when you play? Sometimes this glitch is only temporary and reloading retrieves your data. Please let us know what device you play on (it might help in solving the problem) thanks
Hi @TonyAniston it might be some retained data from your last Petopia (is that how far you got?) Close the game, clear your cache and open it again. Please let us know if this glitch continues?
vom ersten Tag an habe ich das
En mi caso arranqué de 0.
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i start with 67???
You had that from the very beginning?
Dobrý den.Dnes jsem se přihlásila do nového telefonu.Po přihlášení pomocí FB jsem byla v první úrovni,proto jsem to zkusila pomocí emailu přes obnovení hesla .Přišlo mi jen od Vás potvrzení mého emailu.Měla jsem úroven cca 8900.
Es mega imposible pasar el nivel 9251 por más que intento pasarlo, únicamente han bajado 4 mascotas faltando 1 y eso que he tenido 15 movimientos de sobra.... ayuda por favor.
It has been 6 weeks since I have been able to play Mystery Mountain. My niece, whom I share a computer with, plays every week when she goes to her facebook account. But when I sign-in to play, nothing. No Mystery Mountain game for me. I am frustrated and will no longer spend a dime to play until it is restored. I am a…
My Husband and I both play pet saga and he has the Christmas petopia and my game does not have it. Can you let me know 8f I will be getting it soon.
Why can't I ever get Petopia online through my games but I can get it on my download and where is Mystery Mountain this week?
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
Hello Pet Community! 🐾 Curious about the latest level in Pet Rescue Saga? You’ve come to the right place! 🐶🐱 🗓️ New levels are released every Tuesday, so there’s always a fresh challenge waiting for you! 📍As of November 25, the latest available level is 9387. Check your game and see if you’ve made it there yet! Enjoy the…
