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Hi, Tracy. When you open the game, do you have a button (below the "Play" button) that says "Connect" or "Account"? If so, tap that and it should take you to a screen where you can choose to continue with Facebook. After that, it should take you back to the home screen and, when you tap "Play", you should have all of your levels back.
Good luck! Hope this helps!
Hi there! This is a known issue, but the Studio released a fix yesterday. Please update your game to version 3.13.2.0 to resolve it!
Happy rescuing! 🐾😊