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Gold bars lost again today, pet rescue saga keeps crashing , please refund bars, states your fault.

Danny_Mann
Danny_Mann Posts: 2

Level 1

Game crashing six times today on pet rescue saga, states that it's a problem at your end. I buy gold bars weekly, please refund some to compensate.

Answers

  • Xarly
    Xarly Posts: 2,509

    Hi Danny,

    I'm sorry you had this issue. We are working on improving the last connectivity issues and they seem to have indeed improved. That said, some gold bars have been sent your way as a compensation. I hope it helps!

    Cheers,

    Xarly

  • gvargiam
    gvargiam Posts: 1

    Level 1

    Hi there, I also lost all my 117 gold bars. Quite frustrating. Is there a chance to get them back or I have to forget them?
  • MarkHawk
    MarkHawk Posts: 4,061
    edited March 2019
    Hi there gvargiam! - Welcome to the Pet Rescue community :waving:

    Please have a look at this help page: https://community.king.com/en/pet-rescue-saga/discussion/246517/something-wrong-with-your-purchase#latest - from here you can also get in contact with the support staff that can help you further.
  • Mtnoone
    Mtnoone Posts: 1

    Level 1

    50 bar were not credited to my account from piggy bank. Date 3/8

Hey! Would you like to give us your opinion?