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Login 2
trinthallem333
Posts: 14
Level 2
in Support
I have contacted support multiple times the last couple of days, i get the same message that isn't any help. The problem is that the reset link isn't going to his email. Tried multiple times, looked in all the folders, nothing. I'm not trying to be a jerk, but this can't be as complicated as it's been. Just need someone to either get into his account or physically email my dad with the reset link please, or forward it to my email and I will forward it to his if that would work. Just need to get this solved as soon as possible please. He's getting frustrated that he can't play right now!
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Answers
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And if my problem got fixed through customer support almost a week ago now, I still wouldn't be sending out messages everywhere. It's getting very frustrating and very stupid on how long this has taken.I've stated what was going on several times to everyone, and no one seems to care, or read messages. My dad has done over 8,000 levels and spent loads of money on this game, would you want to start over if you were him? There's got to be a fast and easy way to fix this. His email is *, if you can check into it. I've tried the forgot password word thing, the link isn't going to anywhere in my dad's email. And I'm guessing he has an account, because it didn't say otherwise. So if you or someone could physically try sending him a link, if you all had a phone number I'd call. But this all can't be that hard to fix. My email is * if you need to straight up message me. Thank you for your time. But please don't give me another run around.
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Hey there! I hope you're doing well. I'm sorry to hear the situation with your dad's account is complicated right now and that our support seems to not been helping much.
I understand you would like to share your email addresses here, but due to security measures, that is against our Community rules, so they have been redacted to protect yours and your Dad's privacy.
With that said, could you please share the ticket's number of your Dad's support case with me so I can take a look and see if I can provide some assistance?
Thanks in advance and have a great day.
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15251217, 15251239, 15238306, 15235291, those are the ticket numbers I have, I thought he had a kings account, I could be wrong, but he decided to start the game over, and I made sure I signed him up just incase he didn't have one, but if there's a way to restore his levels from before, he would be a very happy guy, losing 8300 levels really sucks.
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15251217, 15251239, 15238306, 15235291, those are the ticket numbers I have, I thought he had a kings account, I could be wrong, but he decided to start the game over, and I made sure I signed him up just incase he didn't have one, but if there's a way to restore his levels from before, he would be a very happy guy, losing 8300 levels really sucks.
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15251239, 15251217, 15238306, 15235291, those are all the ticket numbers i have, i thought he had a kings account before, he decided to start the game over today, I did sign him up for an account just in case, but he would be a very happy guy if there's a way to restore his 8300 plus levels from before. It stinks to lose that much.
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Not sure why that posted 3 times
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