How do I get my progress back from years ago?

Question

I downloaded on to a new device. It made me start all over. How do I retrieve my progress from years ago.

Rashunda · Answer

That worked! Thanks for your help!

Tetem' · Answer

Hi there, and welcome to the Community! 🤗

I am sorry to hear your progress did not transfer to your new device.

Please use the same login method you've used in the past, if you're still unable to recover your progress, and to receive further assistance, please reach out to our Player Support team via game app or via Contact us, they're more equipped to help you with your progress as best as they can.

Here's a guide if needed:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Have a nice day! ⭐️