Error trying to claim reward from Grow a pet event

Question

for several weeks I have had reward outstanding from Grow A Pet event. When I try to claim them I get an error. Tried everything suggested in Help files but nothing works 😔

Queenie63 · Answer

https://community.king.com/en/pet-rescue-saga/discussion/comment/3385700#Comment_3385700

how did you resolve it?

HarukaHoshinogawa575 · Answer

It also happened on my device

Alex_The_Witch · Answer

https://community.king.com/en/pet-rescue-saga/discussion/505657/error-trying-to-claim-reward-from-grow-a-pet-event

Hey there! I hope you're doing well.

I understand you're having some trouble with your Grow a Pet rewards. Our Studio is aware of this, so in order to get compensation, it's best to reach out to our player support team, as they have the proper tools to assist you:

https://community.king.com/en/blog/discussion/369398/how-to-contact-player-support-from-the-game-to-report-an-issue

Our team's available 24/7. Thanks in advance and have a great day! 🌞