new phone game installation problem

Question

I have a new phone and the game wants to start from the first level. The old phone account uses Facebook backup, I log in to the new one with Facebook. but it still doesn't work.what should I do?

Dixike · Answer

https://community.king.com/en/pet-rescue-saga/discussion/comment/3423303#Comment_3423303

Thanks a lot. I did it.

Beatrix

Kevin_ · Answer

https://community.king.com/en/pet-rescue-saga/discussion/511945/new-phone-game-installation-problem

Hi there and welcome to the Commmunity! I am sorry to hear that you are having trouble getting back to your account despite still using the same Facebook.

Could you please Contact Support directly so that we can best further guide you.