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I am being charged for pet rescue

heeyna06
heeyna06 Posts: 2 Newbie
i just noticed they have
been charging me for Pet Rescue. I never subscribed. Who do I contact to get this cancelled. 

Answers

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123 Community Manager
    Hey there,

    There are no subscriptions in Pet Rescue Saga where you get charged automatically.

    All purchases need to chosen and tapped in the game where the price for the purchase is also displayed.

    Then the purchase will also need to be confirmed and the password also be entered on your Google Play or Apple-ID account (unless you deactivated password confirmation). 

    Since there are no subscriptions, there is nothing you can cancel here, but please activate password confirmation on your Apple-ID or Google Play account if it's not turned on. Alternatively, remove the payment details on your Apple-ID or Google Play account.

    This way you will avoid accidental or unauthorized purchases. 

    Also, do never allow anyone else to login to your device or share the pin or password on the device and your Apple-ID or Google Play account. 

    I hope this helps! 

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