Boosters perdidos

Question

Bom dia. Ontem não conseguia de todo aceder ao jogo, abria a página inicial e fechava. Por indicações que vi aqui na comunidade, acabei por desinstalar e voltar a instalar o jogo. Depois de algumas dificuldades de conexão, lá acabou por conectar e consegui entrar no jogo. No entanto perdi todos os items/boosters que tinha, e até tinha uma boa quantidade de cada, inclusive tinha acabado de ganhar o torneio semanal. Como posso recuperar os meus items? Enviei pedido de suporte mas disseram para perguntar aqui. Agradeço de coração a quem possa ajudar. Obrigada a todos.

lindaalves7372 · Answer

https://community.king.com/en/pet-rescue-saga/discussion/comment/3569042#Comment_3569042

Thank you, I just did that. I saw that the problem I had yesterday is now under investigantion. They say that the best way to solve it is to reinstall it, knowing that all boosters will be lost. I did that and lost all of my boosters and I think it´s not a solution. I had many and now I lost all the joy in continuing playing the game.

lindaalves7372 · Answer

Good morning,

Yesterday, I was completely unable to access the game. It would open the home page and then immediately close. Following advice I found here in the community, I ended up uninstalling and reinstalling the game. After some connection difficulties, it eventually connected and I was able to enter the game.

However, I lost all the items/boosters I had, and I had quite a good amount of each. I had even just won the weekly tournament.

How can I recover my items? I contacted Support, but they told me to ask here.

I would be very grateful to anyone who can help. Thank you all!

MasterNoob · Answer

Hello player and welcome to our Community!

Thank you for joining us! We love chatting and helping out, but we do most of our conversations in English so more players can understand and join in. Could you please re-post your question in English? That way, one of our friendly community members can jump in to assist you. Tip: If you're looking for support, you can visit our Help Center which is available in your language!

Thanks for understanding and hope to hear back from you soon!