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Accidental purches

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brittanycanup
brittanycanup Posts: 1 Newbie
in Support
My son Accidently bought several packages on 6-15/6-16 and I would like a refund being I did not give permission for him to buy. I will be removing my card from account account so this doesn't doesn't happen again
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  • Lynette
    Lynette Posts: 6,260 Pet Rescue Moderator
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    Hi @brittanycanup
    It's ok, you can request a refund. 
    Contact King here and tell them what went wrong and they’ll help you out.
    Removing the card does sound like a good idea too.
    Write back here if you need any further help. =)
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  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123 Community Manager
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    Hi @brittanycanup!

    Please activate a PIN or password for your Google Play or iTunes account to avoid this in the future. 

    Also be aware that Player Support may not refund you since you are responsible if you shared your device and allowed an unauthorised person to use it and access your account and payment details. However, send an email and see what they can do. 

    Most important though is to make sure all purchases require PIN or password will help to avoid this. 
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