I checked this with the Game Studio and the thing is that, if you now have the new format and design of the game. Meaning you don't have the gam map anymore, then the game is only available in portrait mode.
It's not an error or bug. It's part of the new game design.
I’m having the same problem - ever since the last update a few days ago, the game shows up on my iPad in portrait mode. I emailed Support twice and they can’t help. And I didn’t make any adjustments to my iPad so I know it’s on the King side. Please bring back landscape mode for Pet Rescue!
I am having the same problem...can’t get pet rescue out of portrait mode on my iPad! Nothing is locked and theres not a problem with anything else! Very frustrating! Please check into it, King!!
I am having the same problem after my update two days ago. My iPad is too heavy to play vertical I need it to go back to landscape mode. All other games will rotate
Since the latest update to Pet Rescue I can't run it in landscape mode. This is on a Samsung Tab A. Worked fine yesterday. All my other apps work in landscape mode fine.