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I can no longer rotate my tablet (game not available in landscape mode)

willowgrace
willowgrace Posts: 15

Level 1

edited July 2019 in Support
Please fix!

Best Answer

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Answer ✓
    Hey guys!

    I checked this with the Game Studio and the thing is that, if you now have the new format and design of the game. Meaning you don't have the gam map anymore, then the game is only available in portrait mode.

    It's not an error or bug. It's part of the new game design.

    Let me know if you have any questions or doubts. 
«13456

Answers

  • oki
    oki Posts: 4

    Level 1

    I have a Samsung galaxy and can no longer rotate my tablet either do t won't to hold it vertical  it's annoying 
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Hi @willowgrace and welcome to our Community!

    It rotates fine on my iPad in the new update.

    Have you made sure the screen is not locked on portrait mode in the device settings? 
  • oki
    oki Posts: 4

    Level 1

    Nothings locked   
  • mlb0213
    mlb0213 Posts: 3

    Level 1

    I’m having the same problem - ever since the last update a few days ago, the game shows up on my iPad in portrait mode. I emailed Support twice and they can’t help.  And I didn’t make any adjustments to my iPad so I know it’s on the King side. Please bring back landscape mode for Pet Rescue!
  • wstrmyrr
    wstrmyrr Posts: 6

    Level 2

    I am having the same problem...can’t get pet rescue out of portrait mode on my iPad!  Nothing is locked and theres not a problem with anything else!  Very frustrating!  Please check into it, King!!
  • willowgrace
    willowgrace Posts: 15

    Level 1

    All other apps will rotate. 
  • jpwilk
    jpwilk Posts: 11

    Level 2

    Same problem here with galaxy note

  • mlou102
    mlou102 Posts: 3

    Level 1

    I am having the same problem after my update two days ago. My iPad is too heavy to play vertical I need it to go back to landscape mode.  All other games will rotate
  • jpwilk
    jpwilk Posts: 11

    Level 2

    Since the latest update to Pet Rescue I can't run it in landscape mode. This is on a Samsung Tab A. Worked fine yesterday. All my other apps work in landscape mode fine.
  • Gribbie
    Gribbie Posts: 1

    Level 1

    I am having the exact problem on my IPad!!  It is totally annoying to play like this. I can still rotate Candy Crush. 

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