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Gold bars not received but money taken

Bean88
Bean88 Posts: 5

Level 1
in Support
I purchased some gold on pet rescue saga 2 days ago and the payment was taken but I didn't receive the gold I have emailed support but I've had no response at all any help would be much appreciated 

Answers

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Hi @Bean88 and welcome to our Community!

    Could you let me know your Game ID so I can check this up? 

    If you play on Facebook check here how to find the number and on mobile like this. 
  • Bean88
    Bean88 Posts: 5

    Level 1
    1103043575 think it my Id thanks
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    There are no purchases in Pet Rescue Saga on that Facebook account and it looks like you never played the game with that specific account.

    Are you playing the game on Facebook on computer or on mobile? 
  • Bean88
    Bean88 Posts: 5

    Level 1
    I play it on mobile and connect it to Facebook 
  • Bean88
    Bean88 Posts: 5

    Level 1
    And I have made several purchases of gold bars through Google play on the pet rescue app I sent an email with a screen shot confirming the order I made which I never received 
  • Bean88
    Bean88 Posts: 5

    Level 1
    this is the number I get when I log out from facebook

Hey! Would you like to give us your opinion?

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