Pet Rescue Saga

Discussions
Latest news about Pet Rescue Saga!
Support
Support — Get help here
Contests
Win Gold Bars and more!
Ideas
Help us make the game even better!
Level Tips & Help
Off-Topic

Pet Rescue Saga

Discussions
Latest news about Pet Rescue Saga!
Support
Support — Get help here
Contests
Win Gold Bars and more!
Ideas
Help us make the game even better!
Level Tips & Help
Off-Topic

Cant connect to the store

duster

To Ask Your Question:

Accepted answers

All comments

QueenB

Welcome to our Community @winkie65

Could you try the following on your mobile device:

- Disconnect the game from Facebook/King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).

- Restart the device and try connecting the game back to Facebook/King account so your progress can sync.

Hope this does the trick

winkie65

I have had the same problem since updating I have had the same problem since doing recent update for Pet Rescue on my iPad. It's automatically trying to connect to store and then fails every time.

QueenB

Gotcha! Do you mind telling me which game app version you have installed?

Also when do you get this error message, when trying to make a purchase on the Store or when you're trying to use your Gold bars?

We haven't received any similar reports so it might be the device that is not properly connected. Did you also try to clear the Google Play Store cache?

-Go to apps and find the app called 'Settings'
-Locate the menu called 'Apps' or 'Application Manager' depending on the device model
-Scroll down until you find the 'Google Play Store'
-From here click on 'Clear cache' then 'Uninstall updates’ and finally 'Clear data'. Please notice that you will get a warning when clicking the 'Clear data' button - don't worry as it's just a reset.

Restart the device and download the game again. Then open the game and reconnect it to your Facebook or Kingdom account to get back your played levels and Gold Bars.

duster

Galaxy s9 yes I cleared the cache. And restared my phone

QueenB

Hi @duster, welcome to our Community!

Do you mind telling me which device you're playing on? Have you also tried any troubleshooting steps? Like update game app if you're on mobile device, clear cache id you're playing on a PC?

Thanks

Accepted answers

All comments

QueenB

duster

Galaxy s9 yes I cleared the cache. And restared my phone

QueenB

winkie65

I have had the same problem since updating I have had the same problem since doing recent update for Pet Rescue on my iPad. It's automatically trying to connect to store and then fails every time.

QueenB

Welcome to our Community @winkie65

Could you try the following on your mobile device:

- Disconnect the game from Facebook/King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).

- Restart the device and try connecting the game back to Facebook/King account so your progress can sync.

Hope this does the trick

Quick Links

Recent Announcements

🛠 Game Issues? Check Here Before Posting! 📝
🛠 General Troubleshooting Steps In case you experience a game crash or freeze, try these simple steps: Restart: Force close apps and restart your device. Updates: Check that you have the latest game and device updates. Memory: Keep at least 2GB free storage for smooth gameplay. Connection: Use WiFi instead of cellular…
📱💻️ What is the latest level in Pet Rescue Saga?
Hello Pet Community! 🐾 Curious about the latest level in Pet Rescue Saga? You’ve come to the right place! 🐶🐱 🗓️ New levels are released every Tuesday, so there’s always a fresh challenge waiting for you! 📍As of February 24, the latest level available is 9672. Check your game and see if you’ve made it there yet! Enjoy the…