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How to get my data back on my device

laurarahming
laurarahming Posts: 2

Level 1

i was on level 2862 how do I get it back

Answers

  • kiara_wael
    kiara_wael Posts: 157,391
    Hi @laurarahming, should connection  with facebook  and make sure your internet good 
  • PummyRaj
    PummyRaj Posts: 44,294
    Hello @laurarahming, Hearty Welcome to the Pet Rescue section of our friendly King Community :) 

    I am very sorry to hear about the issue in your game!! 

    Just would like to make sure about the issue...  did you loose your level progress in your game?  If so, can you please tell me whether you have saved the game previously or not?  The procedure is a bit different for both instances 

    ** IF you tap on "Type your Comment" box located below, you will be able to write back :+1: 

    Talk to you soon!  Have a great rest of the day/evening!
  • Arif_Hussain3239
    Arif_Hussain3239 Posts: 13

    Level 2

    I re signup my account and I loss my all prizes . How will I get ?
  • PummyRaj
    PummyRaj Posts: 44,294
    Hello @Arif_Hussain3239 Hearty Welcome to the Pet Rescue section of our friendly King Community :) 

    I am sorry to say that you will not be able to gain back your boosters and Lives received from your friends!!  Unfortunately, that is the side-effect with reinstalling the game App.  All those boosters are lost because they are stored in your device local memory BUT not in the game (unlike Gold Bars)!!  

    Unless those boosters are purchased with real money, the King Team will not be able to reimburse them!!  

    Very sorry for not being a big help!  Thank you for posting in the Community!  Have a nice day/evening!  
  • Arif_Hussain3239
    Arif_Hussain3239 Posts: 13

    Level 2

    I stuck a level on 2877 my game also updated
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    edited September 2019
    @laurarahming

    Did you get your game back or is it still reset to level 1? 

Hey! Would you like to give us your opinion?