Sign Up!

New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏

Purchase problem

cammancan
cammancan Posts: 2

Level 1

Video Creator
I have a purchasing issue. I paid 2.99 for the special offer and I was charged but did not get the items from the special offer.

Answers

  • nicolers11
    nicolers11 Posts: 0

    Newbie

    I paid $9.99 for 49 gold bars and I was charged. It came off my card already. But I did not receive the gold. Someone help. 
  • cammancan
    cammancan Posts: 2

    Level 1

    I have a purchasing issue. I paid 2.99 for the special offer and I was charged but did not get the items from the special offer.
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    edited October 2019
    Hi @cammancan @nicolers11

    Check this page with more info how to get a refund or report a problem with a purchase. 

    If you play on mobile you can also contact Google Play Support or Apple directly for a refund on any failed purchases in your apps. 

    Let me know if you need any further help! 

Hey! Would you like to give us your opinion?