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Got a new phone. Can't retrieve my previous level

Quisani
Quisani Posts: 1 Newbie
in Support
How can I get back to my level on a new phone
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Best Answer

Answers

  • kiara_wael
    kiara_wael Posts: 143,860 Candy Moderator
    Answer ✓
    Hi @Quisani
    you can connecting to Facebook or King
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  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123 Community Manager
    Hi @Quisani and welcome to our Community!

    If you have any issues connecting to your account or the levels do not get restored, please let me know so I can restore them manually. 
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  • djensendlj
    djensendlj Posts: 1 Newbie
    I don't understand how to get levels restored in new tablet from old tablet?
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  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,123 Community Manager
    Hi @djensendlj and welcome to our Community!

    To transfer the levels from your old tablet to the new one, simply connect the game to the same Facebook or King account on your new tablet. 

    If you didn't have the game saved on any account on your old tablet, then connect it there first to save the levels and then connect the game to the same account on the new device. 

    If you no longer have access to the account where your game is saved on on the old tablet or no longer have access to the old tablet, please let me know the Game ID in the game on your new tablet and what level you were on and I will manually restore the levels for you.

    How to find the Game ID number? Check here! 

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