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Connexion to pet Rescue

root
root Posts: 6

Level 2
in Support
Hi
For more than three weeks, it has been impossible for me to log in with my account on the pet rescue game.
I feel like I should try again later.
I've even created a new account, so far nothing.

Comments

  • kiara_wael
    kiara_wael Posts: 156,983
    Hi @root , Welcome to Our Community  =)

    Do you mind telling me which device you're playing on Mobile or Computer ? 
    Let me know if you need any further help or have any question.
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    Hi @root and welcome to our Community!

    Have you verified your email address on your account?

    If not, please log in to your King account on King.com on a computer. Then verify the email address and try to connect again on your mobile.

    To verify the email on King.com, open the game on the site and click on the disc/ save icon up to the left. Verify the email in the menu that comes up. 

    Then try to connect the game again on your phone/ tablet. If it still doesn't connect, try with reinstalling the app as well and see if it connects then. 
  • root
    root Posts: 6

    Level 2
    @kiara_wael i have huawei mate pro 10.
  • root
    root Posts: 6

    Level 2
    @Crazy Cat Lad when i logged to the web site it's okay but not for the application in my phone.
  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    If the email is verified and you also reinstalled the app, then there is nothing more we can try out I'm afraid. 

    Keep an eye for updates and see if any of the forthcoming updates will fix the issue. 

Hey! Would you like to give us your opinion?

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