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Loads at wrong level

nanna27
nanna27 Posts: 5

Level 1
edited February 2020 in Support

at approximate level 2,800 one evening. Next day game keeps loading to level 777. Logging in with Facebook. Never had an issue until now

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Comments

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    Hi @nanna27 !

    It looks like the game is not connected to your Facebook or King account.

    Have you tried with connecting the game to the account where you saved the game on?

  • nanna27
    nanna27 Posts: 5

    Level 1

    Double checked. Have always used Facebook to log in and save progress. Can see myself at level 777. Candy Crush & Pet Rescue are working great and keeps track of levels. I only play these 3 games. Don’t understand why 2 continues to operate ok and 1 doesn’t

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    When I checked the User ID I could only find Farm Heroes Saga and an account that is not connected to any Facebook or King account.

    Is it Farm Heroes you have issues with?

    Have you tried reinstalling the app and connect to Facebook again?

  • tsaytds
    tsaytds Posts: 258

    Hi @nanna27 ,when you use a facebook to link three apps, they should have the same ID numbers. So this is the first thing i would check.

  • nanna27
    nanna27 Posts: 5

    Level 1

    Just checked I’d numbers. They’re all the same. Have uninstalled and reinstalled and still loads at 777

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124

    @nanna27 Could you confirm that it is Pet Rescue Saga you have issues with and not Farm Heroes Saga?

    I could find your games with the Game ID 1542056242 where you are on level 777 in Farm Heroes Saga.

  • nanna27
    nanna27 Posts: 5

    Level 1

    Pet Rescue & Candy Crush working great.

    Farm Hero’s is the problem. Way ahead of level 777 but keeps loading to that level.

  • Crazy Cat Lad
    Crazy Cat Lad Posts: 14,124
    OK, thanks!

    There is no further progress saved on your account after 777 in Farm Heroes Saga, but I have manually moved you to level 2800.

    If you have any further issues or questions regarding farm Heroes Saga, please post it in the game's pages here. Anything related to Pet Rescue Saga, then head over back here to the Pet Rescue Community. 
  • zondra6
    zondra6 Posts: 2

    Level 1
    Please move me to my correct level.
  • zondra6
    zondra6 Posts: 2

    Level 1
    Please move me to
    my correct level 

Hey! Would you like to give us your opinion?

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