Comments
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Hi again Lugoc2000, I heard from our Player Support team that they were able to compensate you with a few boosters on the 14th of September! π
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Thank you so much for this suggestion π€
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Hi @L0vey, Are you still not in the Eight Final? It started just a little while ago so it could be that you didn't have any tournament in your game due to the fact that the next round hadn't started yet π
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@Pitty_Kitty would you please tag Soda players for this sweet contest? π€
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Hi Lugoc200, I am truly sorry to hear about this. Regarding the request for a video, our team sometimes asks for this to understand the issue better. We understand that it might not always be possible, especially for issues that have occurred in the past. Your feedback on this is appreciated, and we will consider it in theβ¦
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Hey all, I just wanted to let you know we're still investigating this issue!
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Hi @foofer57, I'm sorry to hear that - please reach out to player support through your game. You can find them by pressing the settings menu and then the "?" button!
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Hi @JSimpson4, I'm really sorry to hear that! Would you be able to send us your playerID and also describe a bit further what the issue is? If you can provide screenshots that would also be greatly appreciated βΊοΈ Here's how to find your Player ID
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Hi CassD, the support team has a process to check what level the player was originally at and to prevent abuse.
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Hi @ElenaVorona, So this is not quite what happens. We do not restore the account itself, only the progress! As Raccoon and Magnolia4 has said, we can restore the progress (how many levels have been beaten) but not boosters.
