Try going to Facebook then going to your pet saga app through Facebook.I tried and it worked for me the 1st time, the second time I had to delete my pet saga app and reinstall it, it also worked it's worth a try. Hope it helps.
Go to apple.com and the read the handsoff information and that will solve your issue.if it doesn't you will still find the answer I am sure. Ask the question like you did on this web page.