Jelly_Jenny

Community Manager

Comments

  • Sorry for the delay - moving this thread to Farm Heroes Saga Community :waving:
    in Farm Heros gets stuck Comment by Jelly_Jenny July 2019
  • Hi @Chicken_Slayer @Neg25avril :waving: The purple liquid is slime! So to pass this quest you should be creating grass patches on the slime :) I hope this helps! 
    in Help Comment by Jelly_Jenny July 2019
  • Hi @alliemckfly, About not having the Bubblegum Troll challenge: Our Kingster has been adding players to the event however it seems he's not able to add them anymore. The challenge does have a small portion of players do not have the event so it could be because of that. Please see the thread here. What you can do is to…
    in No Updates Work on My Game Comment by Jelly_Jenny July 2019
  • Hi @andrea67 @ksplum :waving: This has been reported to the game team so hopefully it will be sorted out in the upcoming game updates. In the meantime you don't have to do any troubleshooting but be aware that you might have this issue during this time. Thanks for reporting :) 
    in Account showing twice on progress boards Comment by Jelly_Jenny July 2019
  • @Elsa I tested the level and couldn't reproduce issues with the 3rd ingredient. Everyone who has the issue, could you first make sure you have the latest game version, please? Here's how you can update your game if needed. And if you're still having the issue after that, let me know your user IDs so I can check this with…
    in Level 1079, the final ingredient will not drop. Comment by Jelly_Jenny July 2019
  • Hi @Biloxy - if you're having issues with sending and receiving lives / roadblocks, I wanted to let you know we are aware of the issue and working on it. In spite of their best efforts, our Studio team haven’t yet been able to resolve this issue, but are still working very hard to get a fix in place for you.Due to the…
    in Candy crush saga crushed. (lost lives,envelope,friends and ability to send our receive lifes) Comment by Jelly_Jenny July 2019
  • @MaryBL - I believe your question has been answered previously. However if your fellow Community members are reporting an issue with the game, it's good to ask first on which platform they are playing as the answer may not apply to all platforms. If you are playing at king.com this is the current update: We've been…
    in I can not send lives when requested Comment by Jelly_Jenny July 2019
  • Hi @alexis1995 and welcome to our sweet Community :waving: If you have lost your levels I recommend checking out this post. It will give you all the scenarios of how you can retrieve your levels and if nothing helps, how to contact the player support team so they can move you to the correct spot manually. I hope you're…
    in Progress Comment by Jelly_Jenny July 2019
  • Hi @sawatson :waving: Please locate your user ID and then get back to the thread with it. Without the ID I can't find out what happened with your Gold Bars. Thanks :) 
    in Gold bars lost Comment by Jelly_Jenny July 2019
  • Day 3 in the celebration has started! Check the competition out here! Good luck! 
    in Join the level 5000 celebration and win exclusive swag! (FINISHED) Comment by Jelly_Jenny July 2019
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