Jelly_Jenny

Community Manager

Comments

  • Hi @unfancualquiera :waving: You can make friends over at King.com but it will require an internet connection. You will need to create a Kingdom account and then favour the person at King.com (access through PC). So go to king.com, go to the game, log into your account from the top right corner, and then favour them by…
    in Can I do friends without Facebook? Comment by Jelly_Jenny June 2019
  • Hi @Majestic @mercerik is correct - I'm sorry but we only use English on the King Community, to make sure that everyone understand and can be understood. Therefore, I'm going to close this thread for now. Please feel free to re-post your question in English and one of our member will be happy to help you Thanks for your…
    in (unsupported language) Bloqueo Comment by Jelly_Jenny June 2019
  • Hi @SillyPanda If you're playing on King.com, please note that we currently have a known issue with Roadblocks and requests. It's just this platform (king.com), so if you have a Windows 10 machine, I would recommend downloading the game app from the Microsoft Store and start receiving Roadblock tickets right away. Just…
    in Can't send requests for unlocking an episode Comment by Jelly_Jenny June 2019
  • Hi @vanessaf :waving: If the game just took you back but you can see completed levels ahead, you most likely just need to do one of these things: - If the level that your avatar is on doesn't have stars on it but the levels ahead of you are completed, simply replay the level in order to jump back to the correct level - If…
    in I logged into Facebook and the app took me back 150 levels. How do I get back to the level I was on? Comment by Jelly_Jenny June 2019
  • Hi @Retroesque :waving: I will move this to the Candy Crush Jelly Saga page so the right community will see your post. Have a great day! 
    in (THIS IS NOW FIXED) Unresponsive Screen on Mobile! Comment by Jelly_Jenny June 2019
  • We haven't received any other reports about the site not working in China.. When you say "when there is another issue in all of China." Does that mean there is an issue with sites overall in all of China? Are you having issues only with the landing page communities.king.com, as you are writing and posting in this forum…
    in Your support page has nothing Comment by Jelly_Jenny June 2019
  • Hola @timbapiano1307; and welcome to our vibrant Community! I'm sorry but we only use English on the King Community, to make sure that everyone understand and can be understood. Therefore, I'm going to close this thread for now. Please feel free to re-post your question in English and one of our member will be happy to…
    in (unsupported language) Publicidad Comment by Jelly_Jenny June 2019
  • Oops sorry @Evan_Lei I thought you were talking about king.com. Could you let me know a bit more about the issue - which browser you're using, do other sites open normally and can you click on any of the game on the page above and have you noticed the issue on another device? Be sure to tag me in your reply so I can see…
    in Your support page has nothing Comment by Jelly_Jenny June 2019
  • I believe @mercerik had this issue too - I recommend check out this post of hers. I hope you're reunited with your friends soon!
    in odd names on my Friends list Comment by Jelly_Jenny June 2019
  • Hi @MoMajik :waving: If you're having issues with downloading the game app, check if clearing the Google Play Store's cache helps: - Go to apps and find the app called 'Settings' - Locate the menu called 'Apps' - Scroll down until you find the 'Google Play Store' - From here click on 'Clear data' then clear cache. - Please…
    in Device not compatible Comment by Jelly_Jenny June 2019
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