Jelly_Jenny

Community Manager

Comments

  • I'm back! Thanks for this @Elsa! @malini hi :waving: As this is to do with your account transactions I have sent you a private message with further details. You will find the inbox from the top right corner.
    in System error I lost all some of my gold bars. Comment by Jelly_Jenny June 2019
  • Thanks again, @firebombmarkus! @Queen_Valerie_007 :waving: I have sent you a message regarding your Roadblock issue - your inbox is located at the top right corner. Thanks :) 
    in new episode is blocked (475 level) Comment by Jelly_Jenny June 2019
  • Thanks for the help, @firebombmarkus! Hi @juana29 :waving: I have sent you a message regarding your Roadblock issue - you will find the message from your inbox that's located on the top right corner. 
    in Lives Comment by Jelly_Jenny June 2019
  • Hi @knggccnt :waving: and thanks for the tag @RegalRenz! For these kinds of requests, please contact our Player Relations Team here. Be sure to select Topic as Privacy and Subtopic as Permanently Delete My Account. And that's it! The team will reply to your inquiry as soon as possible. 
    in Account Deletion Comment by Jelly_Jenny June 2019
  • Thanks! I have sent you a private message - you will find an inbox at the right upper corner. 
    in Haw the locked boosters been addressed? Comment by Jelly_Jenny June 2019
  • Hi @Sandy57 :waving: It sounds like Facebook was down in your area? Facebook supports Facebook's Gameroom directly so if you're having issues with just Gameroom I recommend checking out this link.
    in Candy Crush has been down in Australia Comment by Jelly_Jenny June 2019
  • Hi @_Nelly_ and a warm welcome to Community :waving: We have some good news about that - you will find an update about the board shuffle change here Since you're new around here, I would recommend saying everyone a hello over here and take part in our Yeti competition where you can win Gold Bars here. Have a Sweet day! 
    in Does the starting configuration not change anymore? Comment by Jelly_Jenny June 2019
  • Travel Tales contest is closed! Thanks so much for your lovely stories on how Diamond Diaries are part of your day. Winner for this contest are: @Lim @mysticalmysty @RegalRenz @Ashraf Congratulations! More competitions coming soon :) 
    in Share your travel tales and win Gold! (FINISHED) Comment by Jelly_Jenny June 2019
  • Hi @roseb13 @sil007 and welcome to Community! "My account" is something our game studio has been working on. New features usually start off as tests so this is why you might not have the same features as your mom. Here's full details about this new feature. 
    in How come my mom has "my account" Comment by Jelly_Jenny June 2019
  • Hi @dawnstazi, If you have had any issues or questions about your purchases, please contact our Player Support team for further help here. Note that Apple can group recent app purchases together in their receipts but you can check your individual purchases by following these steps: https://support.apple.com/en-us/HT204088
    in Being cheated out of lives and paying for them Comment by Jelly_Jenny June 2019
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