Hi Jerina219, If you have just downloaded the CCFS App, it should be the latest revision with the Jelly Queen on the opening page. If that is the case, you can try to log on to your account (FB or King) and then force close the app (by the power button under the Settings Cog wheel), and shut down the app. Repeat that for a few times would force sync the app with your progress. This 'may' synchronize the progress for you. If this trick doesn't work, then please post your issue under SUPPORT section with your Player ID (Go to your profile in the app and then click on the King logo on the top to see the ID). The Superstars and QueenMia will take it from there. Good luck!
Hi Jerina219, Just saw your other post that says you were at level 6 on your old phone. Please note that the level progress is specific to the device. Even if you manage to get the JQ event going again on your new phone, you will need to start from level 1. Same is true for playing on multiple devices. Progress on each device is independent. Good luck!