Cezdiamond Community Manager

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• Hi Mayra- Thanks for posting on King Care. Welcome to the community :-) Here you have a few options: 1) Create a new Facebook/Kingdom account- uninstall the game and play connected to a new account. You would be able to start from the beginning but…

  in Game reset Comment by Cezdiamond July 2017
• Hi Nathalie-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here: ht…

  in I can't play on candy crush soda on facebook, please send me a link Comment by Cezdiamond July 2017
• Hi Breasy- Thanks for posting on King Care. I am sorry about this, we know how valuable Gold Bars are :-) I will send you a private message so that I can check your account, please click on the envelope icon in the top right hand corner of your scre…

  in Playing on Comment by Cezdiamond July 2017
• Hi Ramesh- Thanks for posting on King Care. Please could you see this thread for more information :-)  https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress  Let me know if you still need a hand.  Thanks! 

  in in mobile i am on 2080 level.. but on pc i am on 1st level.. can anyone know how to fix it ? Comment by Cezdiamond July 2017
• Hi Cassie- Thanks for posting on King Care. I am really sorry about this, we understand how valuable Gold Bars are.  I will send you a private message so that I can check your account, please click on the envelope icon in the top right hand corner …

  in Lost 7 Gold Bars Comment by Cezdiamond July 2017
• Hi there-  Thanks for posting on King Care. I am really sorry that you did not receive your full package, I can understand your disappointment. Let's make things right again :-) I would like to check your account so I have sent you a private message…

  in Purchased mystery deal and didn't get anyexcept gold bars Comment by Cezdiamond July 2017
• Hi Rebecca-  Thanks for posting on King Care. I am really sorry that you did not receive your full package, I can understand your disappointment. Let's make things right again :-) I would like to check your account so I have sent you a private messa…

  in Didn't receive purchase Comment by Cezdiamond July 2017
• Hi there- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. Thi…

  in Lost gold and boosters that I paid for Comment by Cezdiamond July 2017
• Hi Kayla-  Thanks for posting on King Care. I am really sorry that you did not receive your full package, I can understand your disappointment. Let's make things right again :-) I would like to check your account so I have sent you a private message…

  in I paid 6.99 for boosters and gold and I only received the gold no boosters Comment by Cezdiamond July 2017
• Hi there- Thanks for posting on King Care. I am really sorry that you did not receive your full package, I can understand your disappointment. Let's make things right again :-) I would like to check your account so I have sent you a private message,…

  in Purchased boosters and they did not show up in my account Comment by Cezdiamond July 2017
• Hi Lisa-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem with your games being slow. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here…

  in Why is the game so slow? Comment by Cezdiamond July 2017
• Hi Karl-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here: https:…

  in Games not fully loading Comment by Cezdiamond July 2017
• Hi Ell-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading Blossom Blast Saga. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here:…

  in I keep getting this error via Facebook on Chrome browser: Can't Load URL: The domain of this URL Comment by Cezdiamond July 2017
• Hi Yvonne- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here: https…

  in Game needs fixing Comment by Cezdiamond July 2017
• Hi there- Thanks for posting on King Care. Please let us know which model of device you are playing on, so that we can send you some troubleshooting steps :-)  Thanks!

  in Farm Heros saga Comment by Cezdiamond July 2017
• Hi there-  Thanks for posting on King Care. After a careful and thorough investigation and based upon our valuable players' feedback, it has been decided to say goodbye to Odus and his adventures in the Dreamworld. I am sorry that this may be disapp…

  in Candy Crush Saga Dream World Comment by Cezdiamond July 2017
• Hi Yvonne-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here: http…

  in Game wont load Comment by Cezdiamond July 2017
• Hi Will- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This…

  in Still no help!!!! Comment by Cezdiamond July 2017
• Hi Karen-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here: https…

  in I am unable to play candy crush saga for several days not I get aw snap error. Comment by Cezdiamond July 2017
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