Cezdiamond Community Manager

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• Hi Cathie-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here: http…

  in Hate the new Candy Crush -- it is slow and takes forever to load Comment by Cezdiamond July 2017
• Hi Lovie- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. Thi…

  in All boosters gone after re-install !!! Comment by Cezdiamond July 2017
• Hi Will- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This…

  in Lost all my boosters!!! Comment by Cezdiamond July 2017
• Hi Christina- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too.…

  in Boosters lost!!!! Comment by Cezdiamond July 2017
• Hi Keith- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. Thi…

  in Lost Boosters Comment by Cezdiamond July 2017
• Hi MW6-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here: https:/…

  in Game freezes or becomes v-e-r-y slow, Comment by Cezdiamond July 2017
• Hi Lebo1325- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your …

  in I was set to level one after accidentaly deleting the game. how do i get my progress back. Comment by Cezdiamond July 2017
• Hi Sebastian- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Please can you follow our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/cant-get-your-games-to-load-on-facebook-check-this-out …

  in I am not able 2 collect free games from friends. Not on any of my games actually!!!! Comment by Cezdiamond July 2017
• Hi Barb-  Thanks for posting on King Care. Please could you see this thread for more information :-)  https://care.king.com/en/candy-crush-saga/candy-crush-html5-lost-progress  Let me know if you still need a hand.  Thanks! 

  in Back to level 1 - ? Comment by Cezdiamond July 2017
• Hi Pammy-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading Candy Crush Saga. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here:…

  in Level 1394 i get to the bit where you log onto the level and then it takes a life and wont open Comment by Cezdiamond July 2017
• Hi Ian-  Thanks for posting on King Care. Please could you see this thread for more information :-) The information is linked to Candy Crush Soda Saga but should work for Candy Crush Saga too.  https://care.king.com/en/candy-crush-saga/candy-crush-…

  in Facebook has me on level 1 on my laptop but I am still on level 2253 on my mobile and its synced. Comment by Cezdiamond July 2017
• Hi deltron310- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Have you been able to move forward in your progress now? If not,which level are you stuck on? Is there an error message? Let me know if you still nee…

  in next episode timer Comment by Cezdiamond July 2017
• Hi Michael-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem playing Candy Crush Soda Saga. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting step…

  in Why is candy crush soda all messed up? Comment by Cezdiamond July 2017
• Hi Dorothy- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here: http…

  in Why can't I play Candy Crush Soda on Facebook? Comment by Cezdiamond July 2017
• Hi there- Thanks for posting on King Care. I am really sorry that you did not receive your full package, I can understand your disappointment. Let's make things right again :-) I would like to check your account so I have sent you a private message,…

  in Why I have spent 690TWD to buy special sale but NOT receive 2hours free gift Comment by Cezdiamond July 2017
• Hi jblj0214- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Are you still stuck on level 1100?  What is the end of level message?  Which model of device are you playing on? Thanks! 

  in Completed Lvl but won't proceed to next lvl Comment by Cezdiamond July 2017
• Hi Denise- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your sc…

  in How do I get back to my level 711?i was Comment by Cezdiamond July 2017
• Please see this link for more information: https://care.king.com/en/candy-crush-saga/roadblocks-659693352  Thanks!

  in Won't advance to next level after completing level Comment by Cezdiamond July 2017
• Hi Mary- Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This…

  in I downloaded the new version of candy crush and lost 200 chocolate bombs and a lot of other boosters Comment by Cezdiamond July 2017
• Hi there-  Thanks for posting on King Care. I am really sorry that you did not receive your rewards :-( I want to make things right again so I will send you a private message to check your account. Please click on the envelope icon in the top right…

  in Sugar Drops Comment by Cezdiamond July 2017
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