I have lost all progress in Candy Crush Saga

Question

I was on roughly level 1360 of Candy Crush Saga when I thought I would try connecting to Facebook. I have lost all progress and am back at level 1 even though it said connection had failed. Closed app and reopened to find FB was connected so tried disconnecting but still at level 1. Have tried restarting iPad. No problems with app prior to trying to connect to FB.  Obviously I have spent a lot of time (and some money) getting to such a high and am not happy to start from scratch! Please help

Cezdiamond · Accepted Answer

Hello Alice-  Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress.

The Blog includes lots of steps on how to fix this problem yourself :-)

If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.

Many thanks