Cezdiamond Community Manager

Comments

• Hi Carlton- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Please also …

  in Candy crush soda keeps crashing when I get to a new level Comment by Cezdiamond July 2017
• Hi Awinish VK- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner …

  in Recover candy crush progress from factory reset phone Comment by Cezdiamond July 2017
• Hi Draza- I have checked your account and I can see that the wrong level is showing there. I would like to check a few more things with you so I have sent you a private message.  Please click on the envelope icon in the top right hand corner of you…

  in Cannot load all levels on Android and iOS (it works on Windows) Comment by Cezdiamond July 2017
• Hi Denis- Thanks for posting on King Care. Please create your new Facebook account and I will send you a message :-)  Click on the envelope icon in the top right hand corner of your screen.As soon as you get back to me we can get this sorted.  Hav…

  in Facebook Comment by Cezdiamond July 2017
• Hi Natraj- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of y…

  in I was at last level in candy crush saga. but due to update lost it and start with level 1 Comment by Cezdiamond July 2017
• Hi Melissa-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here: htt…

  in Black screen in Candy crush soda Comment by Cezdiamond July 2017
• Hi Susana- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of y…

  in Lost my level Comment by Cezdiamond July 2017
• Hi Pablo- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of yo…

  in I logged into Facebook and lost my progress. Comment by Cezdiamond July 2017
• Hi Beatriz- Thanks for posting on King Care. I am sorry that you have been experiencing a problem sending a receiving requests in your game. o Are you still experiencing a problem?  o Are you playing on desktop Facebook? o Have you tested this on…

  in Unlock Level Comment by Cezdiamond July 2017
• Hi Linda- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of yo…

  in All my progress is gone also!! Comment by Cezdiamond July 2017
• Hi Susanne- Thanks for posting on King Care. I am sorry that you have been experiencing a problem playing Candy Crush Saga on your mobile device. o Is there an error message? o When did the problem start? o Which version of the game do you have i…

  in candy crush saga, Comment by Cezdiamond July 2017
• Hi there- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of yo…

  in lost progress Comment by Cezdiamond July 2017
• Hi Fiona- Thanks for posting on King Care. Sorry for the delay in getting back to you.  o Are you still stuck on level 665?  o Is there an error message?  o Were you able to move forward by playing this level on your laptop? Let me know if you s…

  in Finished level 665 but its not moving on? Comment by Cezdiamond July 2017
• Hi rafmuf- Thanks for posting on King Care and for taking the time to provide us with this feedback. Here at King we are always working hard to keep our games fun and exciting. This means that from time to time we may tweak certain levels or feature…

  in can I turn off the "vibration/movement" that happens when I use special candies? Comment by Cezdiamond July 2017
• Hi Ted- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your…

  in Logged out of FB and lost progress Comment by Cezdiamond July 2017
• Hi Stacey- Thanks for posting on King Care. We have been in touch by private messages :-)  I hope this is resolved now.  Have a lovely week! 

  in Sync king games to facebook Comment by Cezdiamond July 2017
• Hi Ngua- Thanks for posting on King Care. Boosters are currently non-transferable between platforms and devices.As they are items saved directly to your device's memory they can only be used on that specific device. This means that if you receive t…

  in Please help me! Comment by Cezdiamond July 2017
• Hi Anpas- Thanks for posting on King Care. I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand c…

  in Lost my progress after update Comment by Cezdiamond July 2017
• Hi Eddy- Thanks for posting on King Care. Boosters are currently non-transferable between platforms and devices.As they are items saved directly to your device's memory they can only be used on that specific device. This means that if you receive t…

  in boosters Comment by Cezdiamond July 2017
• Hi Lokesh- Thanks for posting on King Care. I am sorry that you did not receive your rewards, I can understand your disappointment.  I would like to check your account so I have sent you a private message, please click on the envelope icon in the t…

  in jackpot Comment by Cezdiamond July 2017
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