Cezdiamond Community Manager

Comments

• Hi Aubreyaskal- Thanks for posting on King Care. I am sorry that you did not receive your rewards, I can understand your disappointment.  I would like to check your account so I have sent you a private message, please click on the envelope icon in …

  in I won jackpot but didn't receive anything Comment by Cezdiamond July 2017
• Hi Salindra- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner o…

  in What happened? Looks like I was rest back to level 1. What's up and when will this be fixed????????? Comment by Cezdiamond July 2017
• Hi BC- Thanks for posting on King Care and for sharing this feedback. Please let us know if you are experiencing this problem on a specific level, or which levels you have noticed this? o Is this a new problem?  o Have you tested this on both mobi…

  in Didn't get score from wrapped candies Comment by Cezdiamond July 2017
• HI Gina- Thanks for posting on King Care. Sorry for the delay in getting back to you. Are you still currently stuck on level 1985?  - When did the problem start? - Is there an error message? - Do you see an end of level message?  Let us know if …

  in How do I advance, my game is stuck Comment by Cezdiamond July 2017
• Hi Nicole- Thanks for posting on King Care. The chat feature is actually a tool of Facebook. We do not currently offer this ourselves, but thanks a lot for your feedback :-)  Have a lovely week! 

  in Is there a way to live chat during a game that is not on facebook Comment by Cezdiamond July 2017
• Hi Stephane- Thanks for posting on King Care. Welcome to the community :-) Here you have a few options: 1) Create a new Facebook/Kingdom account- uninstall the game and play connected to a new account. You would be able to start from the beginning …

  in reset Comment by Cezdiamond July 2017
• HI Rogerio- Thanks for posting on King Care. I am sorry that you have been experiencing a problem playing Candy Crush Saga on your device. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-a…

  in Problems with my account Comment by Cezdiamond July 2017
• HI Subhash- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of …

  in Level got reset Comment by Cezdiamond July 2017
• Hi there- Welcome to King Care! I can understand your disappointment, let's get your mum back on track so that she can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner …

  in How do you get your progress back after Facebook connect Comment by Cezdiamond July 2017
• Hi Alberto- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of …

  in Lollneed your help Comment by Cezdiamond July 2017
• Hi deldowney- Thanks for posting on King Care. Sorry for the delay in getting back to you.  o Are you still experiencing a problem progressing in your game? o Is there an error message? Thanks a lot! 

  in Next level Comment by Cezdiamond July 2017
• Hi Marion- Thanks for posting on King Care. Sorry for the delay in getting back to you.  I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) Please can yo…

  in error message for 2 days Comment by Cezdiamond July 2017
• Hi there- Thanks for posting on King Care. Sorry for the delay in getting back to you. Thanks for letting us know that you were experiencing this problem.  We hope to have things running smoother next time.  Thanks again :-) 

  in Can't access the island tournaments Comment by Cezdiamond July 2017
• Hi Violet- Thanks for posting on King Care. Sorry for the delay in getting back to you.  Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android  Let me know how you get on :-)  Thanks!

  in Leaderboard is missing Comment by Cezdiamond July 2017
• Hi Kevin-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here: https…

  in Candy Crush Saga will not load and has not loaded for weeks. What is the issue??? I have tried it Comment by Cezdiamond July 2017
• I will send you a private message, to check your account :-) 

  in I tried to open/sync a facebook account with a king (? - played on my desktop) account. Comment by Cezdiamond July 2017
• Thanks so much for sharing this screenshot, this is of great help to us.  Can I ask which troubleshooting steps you have already followed? Thanks! 

  in Candy crush soda has lost the ability to view the normal candies. All it shows are the special ones Comment by Cezdiamond July 2017
• I will send you a private message and check your account :-) 

  in Missing Rewards Comment by Cezdiamond July 2017
• Thanks a lot for letting me know :-) 

  in Please stop level 2615 from cascading Comment by Cezdiamond July 2017
• Sorry for the confusion, do you simply wish to start from level 1 again? Let me know as I can reset your account if you wish :-)  Thanks! 

  in How do I reset my candy crush games back to the very begining? Comment by Cezdiamond July 2017
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