Cezdiamond Community Manager

Comments

• Hi Meabon- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of y…

  in Level issue on Candy Crush Soda Saga Comment by Cezdiamond July 2017
• Hi there- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of yo…

  in Back to Level 4 on Soda Saga. Comment by Cezdiamond July 2017
• Hi Tanisha-  Thanks for posting on King Care. I am really sorry that you did not receive your rewards :-( I want to make things right again so I will send you a private message to check your account. Please click on the envelope icon in the top rig…

  in Candy crush stripe contest Comment by Cezdiamond July 2017
• Hi Sunny- Thanks for posting on King Care. Sorry for the delay in getting back to you.  Are you still experiencing this problem? Please could share a screenshot of your game so that we can take a look at this?  To add an image to your reply, pleas…

  in Candy crush soda has lost the ability to view the normal candies. All it shows are the special ones Comment by Cezdiamond July 2017
• Hi Gail- Thanks for posting on King Care. Sorry for the delay in getting back to you, please could try playing level 2068 again as this should hopefully resync your game and move you to the correct position.  Let me know how you get on :-)  Thanks…

  in candy crush saga not recognizing Comment by Cezdiamond July 2017
• Hi DeeC- Thanks for posting on King Care. I am sorry for the delay in getting back to you. I would like to check  your account so I will send you a private message so that I can check your account, please click on the envelope icon in the top right …

  in Where are my lives??? Comment by Cezdiamond July 2017
• Hi there- Thanks for posting on King Care. Well done for getting so far, you're doing great!  Here is a video of a player passing this level which may help give you some handy pointers :-)  https://www.youtube.com/watch?v=oNzrVhqi0YU Keep trying …

  in Level 1250 Comment by Cezdiamond July 2017
• Hi Urs- Thanks for posting on King Care. There have been some tests and changes to the appearance of our games, I have added your question to the main post for more information :-) Thanks for taking the time to provide us with your feedback. Pleas…

  in Game can't be expanded? Comment by Cezdiamond July 2017
• Hi LaRue- Thanks for posting on King Care. I am really sorry that you have been experiencing this problem. We are looking into these reports.  I hope things will run smoothly again soon :-)  Thanks again for highlighting this to us! 

  in Candy crush soda no daily bonus on iPad Comment by Cezdiamond July 2017
• Hi Kelin- Thanks for posting on King Care. I am really sorry that you have been experiencing this problem, thanks for highlighting this to us.  Are these Unlimited Lives that you have won or that you have purchased? Thanks for letting us know :-) 

  in unlimited life Comment by Cezdiamond July 2017
• Hi Kam-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your games. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here: https:/…

  in candy crush unresponsive, Comment by Cezdiamond July 2017
• Hi Sophie- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of y…

  in Game started me on a previous level. How do I get back to the game I have been on for a while? Comment by Cezdiamond July 2017
• Hi GingerBlueEyes- Thanks for posting on King Care and for sharing your feedback. I am sorry, at present this is not possible. We wanted our players to have control over who they played with by allowing them to play with their Facebook friends.  Yo…

  in Can people you arent facebook friends with be added?? Comment by Cezdiamond July 2017
• Hi Heather-  Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. …

  in Candy crush boosters gone Comment by Cezdiamond July 2017
• Hi Juny-  Thanks for posting on King Care. I am really sorry that you did not receive your rewards :-( I want to make things right again so I will send you a private message to check your account. Please click on the envelope icon in the top right …

  in 6h chocolate ball Comment by Cezdiamond July 2017
• Hi Tmgray- Thanks for posting on King Care. Sorry for the delay in getting back to you.  It sounds like you are playing one of our feature games, please could you share a screenshot of the game, and the rewards pop up so that we can take a look at …

  in Missing Rewards Comment by Cezdiamond July 2017
• Hi Pam- Thanks for posting on King Care. Which level have you reached in Pet Rescue Saga?  All levels that are already available on mobile devices need to be adapted for desktop systems such as Facebook and King.com, and, therefore, the two version…

  in How come I get a message saying I have completed all the worlds on pet rescue? Comment by Cezdiamond July 2017
• Hi Barbara- Thanks for posting on King Care. Sorry for the delay in getting back to you and that you have been experiencing a problem progressing in your game.  Does the problem persist?  Please could you try our desktop troubleshooting steps here…

  in Timer Issues Comment by Cezdiamond July 2017
• Hi Breasy-  Thanks for posting on King Care. We appreciate you taking the time to provide us with this feedback. Here at King we are always working hard to keep our games fun and exciting. This means that from time to time we may tweak certain leve…

  in Candy Crush level 2046 Comment by Cezdiamond July 2017
• Hi Michele-  Thanks for posting on King Care. Sorry the delay in getting back to you. We appreciate you taking the time to provide us with this feedback. Here at King we are always working hard to keep our games fun and exciting. This means that fr…

  in Quest not working after level 815 Comment by Cezdiamond July 2017
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