Cezdiamond

Community Manager

Comments

  • Hello all! :-) Sorry for the delay, @Bourlet I have now restored these missing levels. Have fun crushing those candies! 
    in PROBLEM OF LEVEL Comment by Cezdiamond May 2018
  • Thanks @Chicken Slayer @RaeLynnB I am sorry about this as I understand it can be frustrating! I have added a few Gold Bars as a gesture of goodwill! Have a lovely day!
    in I passed Level 833 (by using up my purchased helpers)and game didn't record win Comment by Cezdiamond May 2018
  • Hello everyone! The magic wand has been waved and a gesture of goodwill is now in your account :-) Thanks @Chicken Slayer 
    in when I get my awards ? Comment by Cezdiamond May 2018
  • Hello Bronwyn- Sorry for the delay, I see an account linked to the same email used for King Care but this only shows level 200. Sadly I cannot look up accounts with just the username, but if you are happy to create a new account with a different email address I can then add the levels to this account Let us know :-)…
    in I can't remember my email address I signed up with and levels have reset to 1 Comment by Cezdiamond May 2018
  • Hello all! Sorry for the delay, this should now be fixed :-) Please let me know if this worked. 
    in pet rescue back to level 1 after sync with Facebook Comment by Cezdiamond May 2018
  • Thanks @Chicken Slayer @Jlpeters92- Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a lovely week!
    in Lost my progress Comment by Cezdiamond April 2018
  • Thanks @Laura @Kathy I have checked our system and no account is registered with your email. I think it is likely that perhaps an account was not made correctly when you first started playing. Please could you create a new Facebook or Kingdom account and then link it to your game. Once you have done this I will be able to…
    in cannot reconnect to previous level. how do I update password on candy crush Comment by Cezdiamond April 2018
  • Thanks @Chicken Slayer @Dani Welcome to King Care. I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. I would like to check your account so I have sent you a private message. Please click on the envelope icon on the top right hand corner on the screen. As soon as you get…
    in Gold bars disappeared Comment by Cezdiamond April 2018
  • Thanks @Chicken Slayer @Julia Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! Please firstly create a Facebook and Kingdom account and link it to your game, I have sent you a private message so that you can share this account info with…
    in I lost all my progress on candy crush jelly and soda Comment by Cezdiamond April 2018
  • Thanks @Chicken Slayer @Angie Welcome to King Care. I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. I would like to check your account so I have sent you a private message. Please click on the envelope icon on the top right hand corner on the screen. As soon as you…
    in Lost gold bars Comment by Cezdiamond April 2018
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