Cezdiamond Community Manager

Comments

• Hi there-  Thanks for posting on King Care. We appreciate you taking the time to provide us with this feedback. Here at King we are always working hard to keep our games fun and exciting. This means that from time to time we may tweak certain level…

  in Here we go again. Level 2128. What is wrong with this level. Comment by Cezdiamond July 2017
• Hi Kacy-  Thanks for posting on King Care. I am really sorry that you did not receive your rewards :-( and that you experienced a purchase problem.  I want to make things right again so I will send you a private message to check your account. Pleas…

  in When the striped contest award i got happwned i also go star chaser but I didnt get the 2 hours bc Comment by Cezdiamond July 2017
• Thanks for letting us know, let us know if you notice anything off again :-) 

  in Candy Crush Level 499 Comment by Cezdiamond July 2017
• Hi Karen- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Are you still experiencing a problem?  Please could you share a screenshot so that we can take a look? To add an image to your reply please click on the "p…

  in Candy Crush Ranking Question Comment by Cezdiamond July 2017
• Hi Sarah- Thanks for posting on King Care. I am sorry about this, have you experienced this again.  Is this error only on level 499, was this a one off? Please let us know if this happens again.  Thanks!

  in Candy Crush Level 499 Comment by Cezdiamond July 2017
• Hi Glenna-  Welcome to King Care. I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. I would like to check your account so I have sent you a private message. Please click on the envelope icon on t…

  in I lost all my gold bars in pet rescue and no long earn pet coins Comment by Cezdiamond July 2017
• Hi Laura- Thanks fro posting on King Care. We appreciate you taking the time to provide us with this feedback. Here at King we are always working hard to keep our games fun and exciting. This means that from time to time we may tweak certain levels…

  in Level 740 Papa Pear Comment by Cezdiamond July 2017
• Hi there- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Please could you share a little more information regarding the problem you are experiencing.  Are you playing one of our feature games? Is there an error m…

  in Candy Crush new rank up question Comment by Cezdiamond July 2017
• Hi William- Thanks for posting on King Care. I am sorry that you have been experiencing a problem progressing in your game.  Have you noticed that the map appears to be stuck on a lower level? Please could you try replaying that level to see if thi…

  in Is there a glitch in the game??? Comment by Cezdiamond July 2017
• Hi HammerYogini- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your game loading.  Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Please…

  in I have an iPhone and my game will not load! (BBW3) What can I do?! Comment by Cezdiamond July 2017
• Hi Tania- Thanks for posting on King Care. I am sorry that you have been experiencing a problem receiving your rewards.  - Which rewards have you not received? - Is there an error message? - Which model of device are you playing on?  Thanks! 

  in Not receiving rewards Comment by Cezdiamond July 2017
• Hi Mark- Thanks for posting on King Care. I think the easiest thing to do would be to also link your game to the Kingdom too, then your levels will also be saved via King.com :-)  To create an account on King.com please follow these easy steps:  o…

  in I started playing candy crush on my wife'e face book account. I have been playing under her name. Comment by Cezdiamond July 2017
• Hi Keli5466-  Thanks for posting on King Care. I am really sorry that you did not receive your rewards :-( I want to make things right again so I will send you a private message to check your account. Please click on the envelope icon in the top ri…

  in Star challenge reward not recieved Comment by Cezdiamond July 2017
• Hi Katherine- Thanks for posting on King Care. I am really sorry for the delay in getting back to you. Are you still stuck on level 655?  Please could you firstly try our troubleshooting steps here? https://care.king.com/en/candy-crush-saga/loading…

  in Papa Pear 655 - won't acknowledge completed missions Comment by Cezdiamond July 2017
• Hi Tina- Thanks for posting on King Care. If you play this game directly on Facebook or King.com do you still experience this problem?  Gameroom is a feature of Facebook and we do not currently offer support for this.  Let us know if we can help y…

  in Pet rescue saga on Gameroom. All other games work OK. Comment by Cezdiamond July 2017
• Hi Marie- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your device loading. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android Please al…

  in Game hasn't loaded on my phone in 3 days Comment by Cezdiamond July 2017
• Hi Jason-  Thanks for posting on King Care. I am really sorry that you did not receive your rewards :-( I want to make things right again so I will send you a private message to check your account. Please click on the envelope icon in the top right…

  in Issue with star chaser in candy crush saga Comment by Cezdiamond July 2017
• Hi Greg-  Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. Thi…

  in Lost boosters Comment by Cezdiamond July 2017
• Hi Karen-  Thanks for posting on King Care. I am really sorry that you did not receive all of your rewards :-( I want to make things right again so I will send you a private message to check your account. Please click on the envelope icon in the to…

  in 6 hour colour bomb Comment by Cezdiamond July 2017
• Hi Darlene- Thanks for posting on King Care. Please could you ask  your sister to reply to this question or post a new question.  We can then check her account and help her out :-)  Thanks a lot! 

  in lost levels Comment by Cezdiamond July 2017
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