Cezdiamond Community Manager

Comments

• Hi Jen-  Thanks for posting on King Care. I am really sorry that you did not receive your rewards :-( I want to make things right again so I will send you a private message to check your account. Please click on the envelope icon in the top right h…

  in Star chaser Comment by Cezdiamond July 2017
• Hi there- Thanks for posting on King Care. Sorry for the delay in getting back to you.  Please click on the settings icon in the bottom left hand corner of the screen.  Then select "profile"  You should then see the connection method and your pla…

  in How can i find my username from my phone? Comment by Cezdiamond July 2017
• Hi Nivriti16- Thanks for posting on King Care. Please can you check which country your App Store is set to, if your settings are set to the UK this will be why you are not seeing India in the World Tournament :-)  Thanks! 

  in World map showing only uk not india Comment by Cezdiamond July 2017
• Hi Durga- Thanks for posting on King Care. I am really sorry for the delay in getting back to you.  Please can you try our troublshooting steps here? https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android  Let me know h…

  in Unable to connect candy crush saga to my facebook account. Comment by Cezdiamond July 2017
• Hi June-  Welcome to King Care. I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. I would like to check your account so I have sent you a private message. Please click on the envelope icon on th…

  in lost gold Comment by Cezdiamond July 2017
• Hi Jerzy- Thanks for posting on King Care. I am sorry that you have been experiencing a problem connecting your game to Facebook.  Please could you try our troubleshooting steps here? https://care.king.com/en/candy-crush-saga/lost-your-connection-t…

  in connection with FB Comment by Cezdiamond July 2017
• Hi Federica-  Thanks for posting on King Care. I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too.…

  in boosters Comment by Cezdiamond July 2017
• Hi Jz- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Please could you check if you have the sound correctly turned on, for your device and then restart your device.  Let us know if you still need a hand :-)  Tha…

  in Why doesn't Blossom Blast doesn't play music anymore during the ? Comment by Cezdiamond July 2017
• Hi there-  Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading Candy Crush Soda Saga. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps …

  in Candy Crush Saga loads 100% but won't open so I can play Comment by Cezdiamond July 2017
• Hi there- Thanks for posting on King Care.  Do you mean the Gold Crowns that are on some of the levels now? These Gold Crowns symbolize the hard or super hard levels in Candy Crush Saga :-)  We would love to hear some of your tips of how to pass t…

  in Map level symbols are solid gold now after 2572 Comment by Cezdiamond July 2017
• Hi Angel- Thanks for posting on King Care. Well done for getting so far, you're doing great! These Gold Crowns symbolize the hard or super hard levels in Candy Crush Saga :-)  We would love to hear some of your tips of how to pass those tricky leve…

  in Cand crush Comment by Cezdiamond July 2017
• Hi AngGat-  Thanks for posting on King Care. We appreciate you taking the time to provide us with this feedback. Here at King we are always working hard to keep our games fun and exciting.  Thanks again for your feedback! Have a sweet weekend! 

  in Can contests extend to include previous levels Comment by Cezdiamond July 2017
• Hi Lorenzo- Thanks for posting on King Care. I am really sorry about this, I am not sure why these questions are no longer online. I can see that you posted a question a few months ago regarding a problem that you were experiencing, this question is…

  in Why do you guys erase the questions and the bug reports? Comment by Cezdiamond July 2017
• Hi Blanka- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Are you still experiencing a problem reaching your correct level? Please could you try replying and completing level 721 again, this should hopefully then …

  in Character not progressing + dont recieved awards (presents) :(... Comment by Cezdiamond July 2017
• Hi Jill- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Are you still experiencing this problem?  Please could you share a little more information regarding this issue that you are facing? If you are able to inclu…

  in Country Fair rewards Comment by Cezdiamond July 2017
• Hi Lsanford-  Thanks for posting on King Care. I am really sorry that you did not receive your rewards :-( I want to make things right again so I will send you a private message to check your account. Please click on the envelope icon in the top ri…

  in I did not receive my rewards for striped candy contest. I was in 2nd place. Comment by Cezdiamond July 2017
• Hi all- we have noticed that many are finding the Candy Bombs a little tricky when trying to pass this level, please check out our latest Blog: https://care.king.com/en/blog/article/everything-you-need-to-know-about-the-candy-bomb 

  in level 2049 Comment by Cezdiamond July 2017
• Hi Julie- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Are you still stuck on level 605? What is the end of level message?  Let us know if you still need a hand :-)  Have a sweet weekend!

  in I cannot progress beyond level 605. Comment by Cezdiamond July 2017
• Hi Youstina8- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner o…

  in Went from level 1272 to level 800 Comment by Cezdiamond July 2017
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