Cezdiamond

Community Manager

Comments

  • @Elsa thanks for passing on @Bumping Bao Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a lovely week!
    in Progress is gone. How do I get it back? Comment by Cezdiamond April 2018
  • Thanks @Elsa @Zee we would love to hear back from you so that we can help you out :-) 
    in How do i restore my progress Comment by Cezdiamond April 2018
  • @Elsa thanks for passing on :-) @Cherie Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a lovely week!
    in Progress lost Comment by Cezdiamond April 2018
  • @Elsa thanks for passing on! @Bryan Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a lovely week!
    in Bought new iPad. Thought iCloud would preserve my place but was on about level 2500 now back to firs Comment by Cezdiamond April 2018
  • @Elsa thanks for passing on @Crusher901 Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a lovely week!
    in Progress lost when logging into Facebook Comment by Cezdiamond April 2018
  • Thanks @Elsa @Jé Pico Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a lovely week!
    in Level lost after Facebook synchronization Comment by Cezdiamond April 2018
  • Thanks @Chicken Slayer for passing on @Candy I am very sorry but we cannot un-merge accounts. We can add progress to a new account and remove levels from an account but if your Kingdom is connected to another Facebook account I cannot unlink them. Sorry :-( 
    in i deactivated my facebook account .. and created a new facebook account ?? Comment by Cezdiamond April 2018
  • @Chicken Slayer thanks for passing on :-) @Rara Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. Please create an account and link it with your email, either Facebook or the Kingdom…
    in how to restore all the level progress in Candy Crush Soda Saga. I was not connected to facebook. Comment by Cezdiamond April 2018
  • Thanks for passing on @Chicken Slayer @AP Creation I am sorry that you have experienced this problem. We are unable to merge accounts so the only solution is for one of you to create a brand new account either Facebook or Kingdom (please make sure that it is connected to an email address) once you have done this I will add…
    in Accounts Merged Accidentally Comment by Cezdiamond April 2018
  • Thanks @JustPlaying for passing on to me :-) @Regga74714 I have now added the missing levels to your account. Thank you!
    in I lost my all progress Comment by Cezdiamond April 2018
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