Cezdiamond Community Manager

Comments

• Hi Mags-  Thanks for posting on King Care. I am sorry for the delay in getting back to you. Does the problem persist? Have you successfully moved forward in your game?  Let us know if you still need a hand :-) 

  in Completed level 1760 on PC and now it's stuck, will not go over the bridge, was OK before the update Comment by Cezdiamond July 2017
• Hi Muller- Thanks for posting on King Care, sorry for the delay in getting back to you.  Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top righ…

  in Profile change on facebook. Comment by Cezdiamond July 2017
• Hi Kathy- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Does the problem persist? Have you successfully moved forward in your game?  Let us know if you still need a hand :-) 

  in I cannot get to level 906, it does not let me click on it. I updated Google Chrome, & flash Comment by Cezdiamond July 2017
• Hi JC Carroll-  Welcome to King Care. I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. I would like to check your account so I have sent you a private message. Please click on the envelope icon …

  in Where are all my gold bars gone. Just disappeared today 05-07-2017. Never had much but there gone. Comment by Cezdiamond July 2017
• Hi Carol- Thanks for posting on King Care. I am sorry for the delay in getting back to you and I am really sorry that you have lost your boosters, I can understand your frustration. Please note that the boosters are saved to your device and not the …

  in Help lost booster!!! Comment by Cezdiamond July 2017
• Hi Chandra-  Thanks for posting on King Care. Sorry for the delay in getting back to you. Are you still experiencing a problem progressing in your game?  Which level are you now on?  Thanks! 

  in I completed a level 5 days ago. The "plane" is at the junction to the new level, but I cannot ask Comment by Cezdiamond July 2017
• Hi Mel- Thanks for posting on King Care. Sorry for the delay in getting back to you. Are you still experiencing a problem progressing in your game?  Which level are you now on?  Thanks! 

  in i have completed level 100 but the clock is stuck at 3days ... for a week now .?? Comment by Cezdiamond July 2017
• Has anyone else been experiencing this problem? Please let us know!  Thanks

  in Candy Crush Saga won't load past 69% in the chrome web browser on all of the computers I manage Comment by Cezdiamond July 2017
• Hi j.golden17- Thanks for posting on King Care. Welcome to the community :-) Here you have a few options: 1) Create a new Facebook/Kingdom account- uninstall the game and play connected to a new account. You would be able to start from the beginnin…

  in How do I reset my candy crush games back to the very begining? Comment by Cezdiamond July 2017
• Hi Lynn-  Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios It is possible…

  in I thought the problem with iPad crashing had been fixed but once again I am unable to open the game. Comment by Cezdiamond July 2017
• Hi Judy- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Have you now progressed?  Please let me know if you still need a hand and what the end of level message is.  Thanks! 

  in Won't move to next level Comment by Cezdiamond July 2017
• Hi Shirley- Thanks for posting on King Care. To pass this level you need to reach the number of points and also make sure that no Candy Bombs explode whilst using all of the moves.  If you see the message "a bomb is about to explode" this means tha…

  in Level 2049 . I had way over the 45000 pt. required and it said I lose. I bought more time and it we Comment by Cezdiamond July 2017
• Hi Peter- Thanks for posting on King Care. I am really sorry for the delay in getting back to you. Is this resolved now?  Please let us know if you are still not able to move forward. Thanks! 

  in I'm stuck on level 40. It has been 5 days since the 3 day roadblock. Comment by Cezdiamond July 2017
• Hi Janine- Thanks for posting on King Care. I am really sorry that you have lost your Lives, I can understand your frustration. Please note that the boosters are saved to your device and not the game data, so you can use them when offline too. This …

  in Lost lives Comment by Cezdiamond July 2017
• Hi Rex- Thanks for posting on King Care. I am sorry for the delay in our reply and  that you have been experiencing a problem with your progress. Does the problem persist?  Are you playing directly on Facebook? Thanks! 

  in Issue with Candy Crush Soda, it starts me back at level one Comment by Cezdiamond July 2017
• Hi there- Thanks for posting on King Care. I am sorry for the delay. Are you still experiencing this problem?  Are you playing on King.com or Facebook?  Does the problem exist on more than one browser? Thanks! 

  in back on level 1 on my home pc still on 2400 on my work pc whats happening Comment by Cezdiamond July 2017
• Hi Elzabeth- Thanks for posting on King Care. I am sorry for the delay in getting back to you. Are you still experiencing a problem? If yes, please could you share a screenshot with us?  To add an image please click on the "Photo" icon in the top …

  in Pyramid saga Comment by Cezdiamond July 2017
• Hi Amee- Thanks for posting on King Care. Sorry for the delay in getting back to you. Is the problem now resolved? Thanks! 

  in I have completed Level 100 and it has said 3 hrs until Level 101 unlocks - for 2 weeks.....HELP!!!! Comment by Cezdiamond July 2017
• Hi Umeh- Thanks for posting on King Care. I am sorry that you have been experiencing a problem connecting your game to Facebook. Please could you try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/lost-your-connection-to-f…

  in facebook login problem Comment by Cezdiamond July 2017
• Hi Tracey- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of y…

  in Lost progress since recent update Comment by Cezdiamond July 2017
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