Cezdiamond

Community Manager

Thanks @Chicken Slayer @Sharon please can you let me know exactly which model of device you are playing on? Have you tried the troubleshooting steps? Thanks 

Thanks @Chicken Slayer @Sylvia I will send you a private message so that we can check your account :-) Thanks!

Thanks @Chicken Slayer @Clair Do not worry, please log into an account and I will send you a message about restoring your progress :-) Thanks! 

Thanks @Elsa @Sean Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a lovely week!

@Elsa @Col Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a lovely week!

Thanks @Elsa @Yemi Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)

Hi all! Thank you all for the feedback, this has been passed on. We really appreciate this :-) 

Thanks for passing on @Chicken Slayer @Anidey I cannot find your account so I will send you a private message so that we can get some details, thanks! 

Thank you everyone!! I have escalated this to our game team to investigate. You are not the first person to report this so we are looking into this as a priority. Thank you! 

Thanks @Chicken Slayer @Mark Welcome to King Care. I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. I would like to check your account so I have sent you a private message. Please click on the envelope icon on the top right hand corner on the screen. As soon as you get…