Cezdiamond

Community Manager

Comments

  • Thanks @Elsa @Coljad please make sure that you now create a Facebook or Kingdom account and link the account to your game. I will then send you a private message so that we can get you back on track :-) Thanks!
    in Last my progress after upgrading to IPhone X Comment by Cezdiamond April 2018
  • @Greshan I can see that you have been helped by our Superstar Elsa. Our games team often run tests and experiments which means that things can work a little differently from player to player. I am sorry these are completely random, and the team at King Care are unable to change this. Please see this Blog for a little more…
    in Extra hours of free play not working Comment by Cezdiamond April 2018
  • Thanks @Elsa for passing this on @Andrew thanks for taking the time to highlight this to us, I am really sorry that you experienced this problem. I have added some goodies to your account to compensate for the loss of rewards. I will pass on this feedback to our studios to investigate the problems here. Thanks! 
    in Instead of cake island I was sent back to toffee island at the end of the event Comment by Cezdiamond April 2018
  • @Elsa thanks for passing this on! @Laura I am very sorry about this, I can see that another player contacted us about this problem too, so it is possible that this is a problem our side. I have passed this on to our game studio to investigate. Many thanks! 
    in Gray Mailbox Comment by Cezdiamond April 2018
  • Thanks @Laura @Mrs P I will send you a message so that we can check your account. Thanks! 
    in Why are awarded prizes disappearing? Comment by Cezdiamond April 2018
  • @Johanna I can see that you have been well looked after by our Superstars! Please can you try the tips that Elsa gave you on this thread? https://care.king.com/en/candy-crush-saga/how-do-i-get-back-to-my-level-after-getting-a-new-iphone-7plus Thanks!
    in How to get my level back Comment by Cezdiamond April 2018
  • Thanks @Chicken Slayer @margretdzn I credited your account on the 28th of March and our system shows them as delivered, some of these Gold Bars have been spent and you should now have 20 Gold Bars. I commented earlier in this thread so I did not send you a private message in this case. The Gold Bars are received directly…
    in Where did my sparkling blast and stereo bolt? Comment by Cezdiamond April 2018
  • I have replied to your private message, thanks!
    in Why am I not receiving rewards? Comment by Cezdiamond April 2018
  • Hello! Sorry for the delay :-) On the 12th of March 20 Gold Bars were used for the UFO booster. Thanks!
    in Gold Bars Disappearing Comment by Cezdiamond April 2018
  • Thanks @Elsa @David Please can you create an account either Facebook or Kingdom and then connect it to your game. Let me know when you have done this :-) Thanks!
    in Lost Progress Comment by Cezdiamond April 2018
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