Cezdiamond

Community Manager

Hello @Chicken Slayer thanks so much for passing on to me @John let me see what I can do for you :D I will send yu a private message through King Care to check your account details 

@Erin please can you check your game now? Thanks!

@Elsa thanks for sending to me @Hansa I have checked this ID and it shows level 313, does the iPad have a different game ID? Thanks!

@Elsa thanks for flagging this @Bonnie I have sent you a message in King Care, please look for the envelope in the top right hand corner of the screen. Thanks! 

Hello LisaJ5150- Welcome to the community. I am very sorry that you have experienced this problem, due to personal data and the need for specialised support we do not handle any payment problems in the community. Fear not, as you can find the solution here :-) Thanks!

Thanks @Chicken Slayer for passing this on :-) @Nadine let me see if I can help, I will send you a private message through King Care to see if we can locate your new account :-) 

Thanks @Chicken Slayer for passing this to me :-) @Candy9054 Have you created your account now? I will send you a private message and see if we can locate a new account for you now. Thanks both! 

@Lotte please look for a pop up in your game :-) Thanks! 

Yes @Chicken Slayer is right, we do try to avoid saving too many as they are saved to the device, but I understand your disappointment @Lotte so let me take a look at your account and see if I can help :-) 

Thanks @Elsa @Jinnin please now create a Facebook or Kingdom account and let me know when you have done this :-) Thanks!