Cezdiamond

Community Manager

@June this has been updated now please can you log back into your games? 

Thanks a lot @Elsa for sending this my way. @June let me check your account now :-) Thanks!

Hi everyone thanks for sharing this! @Bahar, BellEs212 I will send you both private messages now so that we can check your account :-) Thanks! 

Thanks for passing on @Chicken Slayer @Lukasz we can most certainly help you. I will send you a message through King Care now, please look for the envelope icon. Thanks! 

Hi @Nancy thanks for the feedback, we will pass this on :-) 

Hello everyone! Thanks so much for your patience while I investigated this. Our game studio are currently performing some tests on these levels, these tests are random and we cannot control which group category the player falls into, this is only a short term test but we understand that this can be frustrating and we have…

Hi June- Please create a Kingdom or Facebook account and then reply here. I will then be able to look up your account :-) Thanks! 

Check out Elsa's amazing guide here

Thanks @Elsa @Fran please can you ask your sister to create an account now either Kingdom or Facebook and then reply here so that I can get in touch with her :-) Thanks! 

Hello everyone! This is sometimes down to tweaks being made with certain levels, and the "previews" not updating. Thanks for highlighting and let me see if I can find an answer to this one :-) Thanks again!