Cezdiamond

Community Manager

Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a lovely week!

Hi @highlandergirl I am really sorry that you did not receive your rewards, you have worked hard and I can completely understand your frustration. I will check your account now and I will send you a private message. Thanks! 

Hi Nancy- Welcome to the community. I am very sorry that you have experienced this problem, due to personal data and the need for specialised support we do not handle any payment problems in the community. Fear not, as you can find the solution here :-) Thanks!

Hi Sandy- Welcome to the community. I am very sorry that you have experienced this problem, due to personal data and the need for specialised support we do not handle any payment problems in the community. Fear not, as you can find the solution here :-) Thanks!

Hi Laura- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your Farmtastic journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)…

Hi Blue! Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…

@Thanks JillyJill @Chivon please let us know if you still need a hand. Thanks :-) 

Thanks @JillyJill @Soni we are seeing that some players are finding the wrong level when they open the app. Please can you see if you can scroll up and access other levels? Thanks! 

Thanks for sharing this with us :-)

Hi Scorpio- Thanks for getting in touch. I am sorry that you did not hear from a moderator on this. The community is no longer supporting payment problems due to the need to handle sensitive information. Do not worry, please see our Blog here Here you will find how to obtain a refund directly with your payment provider, or…