Comments
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Hello Nina- Thanks for posting on King Care. As payment issues involve sensitive data and require personalised support we do not support these queries in the community. Don't worry you can find the steps to take here Thanks again!
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@Fred! Thanks for such a great answer. I have sent you a private message through King Care. Please could you check for the envelope icon in the top right hand corner of the screen? Thanks!
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@Chicken slayer thanks for helping out :-) This is a great answer, please let us know if you still need a hand @Lynn
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Hi Nadine- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
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Hi Michelle- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your pet rescuing journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted…
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@Elsa thanks for flagging to me. Hi Larissa- If any of these items were purchased, do let us know as we can restore these for you. We would just need some of the transaction details. Sadly we do not offer compensation for free items and we do advise players not to let them build up as this can create instability and…
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@Elsa thanks for the response, yes this is correct. @Shirl if any of these items were purchased, do let us know as we can restore these for you. We would just need some of the transaction details. Sadly we do not offer compensation for free items and we do advise players not to let them build up as this can create…
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@Elsa thanks for flagging. @itmstr85 thanks for letting us know. Have you had any joy with our usual Android troubleshooting steps here Do all of the other apps work without a problem? Thanks!
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Thanks for the feedback? Could I ask for the following? - On what device are you playing? - Is the banner more obstructive on one device than the other? - Please could you share a screenshot here? Does anyone else feel the same? Please share your comments and thoughts below! Thanks!
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@Elsa thanks for passing on! @Latonia could you confirm if you were playing on mobile or desktop? Thanks!
