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All my boosters disappeared, I had close to 300 of each, I have been using them, but I play a lot, so they have accumulated. I lost interest in playing unless I get them restored.
@Elsa thanks for flagging to me.
Hi Larissa- If any of these items were purchased, do let us know as we can restore these for you. We would just need some of the transaction details.
Sadly we do not offer compensation for free items and we do advise players not to let them build up as this can create instability and increase chances of the items being lost. These items are saved to your device and not our game servers, so reinstalling or game crashes can cause these items to be lost.
Thanks!
Hi Larissa, I will elevate it once again. You should get a response in the envelope which is located at the top right of this page.
Still waiting, please let me know where to look for someone to respond, here, fb or email. Thanks
Hi Larissa, I assume that you are playing on a mobile, but if not then please let me know. Boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost.For this reason we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars. If you lost gold bars then I can elevate this to a King Admin and your account can be checked. Give it a bit of time because there are lots of glitches being addressed. Hopefully you should get a response privately here on King Care.
Hi Larissa, I assume that you are playing on a mobile, but if not then please let me know.
Boosters are saved to your device and not the game data, so you can use them when offline too. This does mean that any updates, crashes or device changes can cause these items to be lost.
For this reason we do not recommend storing too many of the won boosters as these can indeed be lost unlike Gold Bars.
If you lost gold bars then I can elevate this to a King Admin and your account can be checked. Give it a bit of time because there are lots of glitches being addressed. Hopefully you should get a response privately here on King Care.
Thank you Elsa, I'll wait for a private message. Yes, I am playing on my phone device.
Thanks again, Larissa
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No “X” button, no “Next” button, and no ways to get rid of it. Could it be that pressing the buttons too quickly caused this?
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
