Cezdiamond

Community Manager

Comments

  • Hi Sabina- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your Jelly sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-)…
    in I lost all my progress! Comment by Cezdiamond August 2017
  • Hi Ahmet- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in lost files Comment by Cezdiamond August 2017
  • Hi Melissa- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have…
    in Lost progress Comment by Cezdiamond August 2017
  • Hi Suzanne- Thanks for posting on King Care. We are always working on the design and features of our games, this does mean that over time older devices will no longer be compatible with out games. Please also see our list of recommended devices to be sure that yours is fully compatible…
    in old ipad unable ios 6, had pet rescue at #1227, lost game, tried reinstall via app store wont allow Comment by Cezdiamond August 2017
  • Hi Anneri- Sorry for the delay in getting back to you. We are often testing and tweaking certain features so you may notice that you do not always have our feature games at the same time as your friends. I hope this explains things clearer, your feedback has been passed on to our studios. Thanks again and have a lovely…
    in WHY AM I NOT GETTING BUBBLEGUM HILL Comment by Cezdiamond August 2017
  • Hi Marano- Sorry for the delay in getting back to you. We are often testing and tweaking certain features so you may notice that you do not always have our feature games at the same time as your friends. I hope this explains things clearer. Your feedback has been passed on. Have a lovely week! 
    in Chewingam Comment by Cezdiamond August 2017
  • Hi Sofietje- Sorry for the delay in getting back to you. We are often testing and tweaking certain features so you may notice that you do not always have our feature games at the same time as your friends. I hope this explains things clearer. Have a lovely week! 
    in how can i recieve the bubble hill Comment by Cezdiamond August 2017
  • Hi Sheree- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem playing Candy Crush Soda Saga. Let's see if we can get you back on track :-) Please can you follow our troubleshooting steps here:…
    in My screen flashes black in Candy Crush. Comment by Cezdiamond August 2017
  • Hi Eileen- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad crashing. I understand that you have tried some steps please be sure to try all of our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios Please also see our list of…
    in Game crashing on my iPad. Comment by Cezdiamond August 2017
  • Hi there- Thanks for sharing your thoughts with us, we appreciate this. When I am stuck on a level I check YouTube as there are lots of walkthrough tutorials, if you search Candy Crush Saga Level 2644 you will see lots of videos which have been uploaded by our players. Add "without boosters" to see the videos where the…
    in Just a comment Comment by Cezdiamond August 2017
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