Cezdiamond

Community Manager

Comments

  • Hi there- Thanks for posting on King Care. I am sorry that you did not receive your full purchase, I can understand your disappointment. Let's make things right again. I would like to check your account so I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As…
    in In app purchase not given Comment by Cezdiamond March 2017
  • Hi Marilyn- Thanks for posting on King Care. I am very sorry that you have been experiencing a problem loading your game. I can understand your frustration. Let's get you back on track :-) Please can you follow our troubleshooting steps here they work for both King.com and Facebook :-) :…
    in Game won't reload Comment by Cezdiamond March 2017
  • Hi Angel- Thanks for posting on King Care. After a careful and thorough investigation and based upon our valuable players' feedback, it has been decided to say goodbye to Odus and his adventures in the Dreamworld. I am sorry that this may be disappointing for you. The access to the Dreamworld levels has now been removed,…
    in please Comment by Cezdiamond March 2017
  • Благодарю за вопрос. Мне очень жаль, но веб-сайт King Care доступен только на английском и испанском языках 
    in Не могу зайти в сад. Comment by Cezdiamond March 2017
  • Hi there- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can get this sorted :-) Have a…
    in I was set back to many prior levels and cannot resume where I left off. Comment by Cezdiamond March 2017
  • @Jaelyn Please could you try these steps? -Delete the Facebook app and the game app on your device again -Close all tabs in Safari and clear the browser cache by going to Settings > Safari > Clear History and Website Data -Turn off the device and wait about 30 seconds to clear the cache -Turn on the device again and…
    in My account is connecting to Facebook account that I don't want to get connected to, how do I go Comment by Cezdiamond March 2017
  • @Thanks a lot :-) Let me know if you need a hand. 
    in Just bought the new Samsung Galaxy, loaded candy crush, got to level 29, & get no more matches, but Comment by Cezdiamond March 2017
  • Hi Kerry- Thanks for posting on King Care. Welcome to the community. I am really sorry that you did not receive your boosters. Let's make things right again! I would like to check your account so I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you…
    in I didn't receive all boosters I paid for Comment by Cezdiamond March 2017
  • @Promise- I can help you with this :-) 
    in Delete my account candy crush Comment by Cezdiamond March 2017
  • Hi Kate- Thanks for posting on King Care. I am sorry that you have been experiencing a problem with your iPad loading. Please try our troubleshooting steps here: https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios It is possible that you may be playing on an older device, please see this thread for more…
    in Candy crush saga problems??? Comment by Cezdiamond March 2017
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