Cezdiamond

Community Manager

Comments

  • I wanted to know how do I sync my facebook account to my mobile app(apple device)? I am having problem for very long and I cant log in at all. I do not experience this issue about 2 weeks ago but suddenly there an issue? Hi there- This problem should now be resolved. May I ask which model of device you are playing on? I…
    in Facebook sync broken since last update, how to get it fixed? Comment by Cezdiamond September 2016
  • Hello all, Thank you for your comments. Just to update you all. The game team at Candy Crush are aware of this issue and they are currently looking at what caused it and working on a solution. I don't have a timescale but as before I promise that as soon as I hear anything I will post here. It's important in the mean time…
    in Facebook sync broken since last update, how to get it fixed? Comment by Cezdiamond August 2016
  • I reported the issue NOT as a Facebook sync, but as a King sync (I don't have FB linked to the game), but it was marked as a duplicate. I just wanted to make sure it's clear to the developers this issue affects both connections. Edited to add this only affects Farm Heroes Saga; the same problem isn't seen in Candy Crush,…
    in Facebook sync broken since last update, how to get it fixed? Comment by Cezdiamond August 2016
  • I have sent this same question with no help!!! I can't not connect to my facebook at all!!! I'm ready to just delete the app all together and stop playing!!! Hi there- Thanks for highlighting this to us. We are currently investigating this problem. Thanks!
    in how to get my lost levels Comment by Cezdiamond August 2016
  • Im now having the same problem.... after updating my 3 games - candy crush, farm heroes & pet rescue - on my android phone via the games store library..... none of them will connect to my facebook.... i put in my correct email & correct passowrd... but it keeps saying that my password is incorrect - its most defo not!!…
    in I have lost both Candy Crush and Soda Crush connections to Facebook. Comment by Cezdiamond August 2016
  • Thank you very much for the reply .the problem is that from the computer appears my game candy crush saga, but if I open facebook from mobile safari does not appear candy crush me , it is very rare .I need help !!!! Hi Juana- Please could you try these steps above on your iPhone to see if this works? Thanks!
    in Problem facebook Comment by Cezdiamond August 2016
  • Hello. Did you see my answers in the inbox ? I dont find any "send" button. Anyway please restore manuelly and thanks a lot for that. I reached the 1085 level (approximatively). My FB connexion adress is mum857@live.fr and king's one is tabat147@gmail.com kind regards Hi Marion- Please could you log in to your account…
    in Lost progress after Facebook connection Comment by Cezdiamond August 2016
  • I want to see my total star count, not just specific to a level. This feature would be very great to have. Thanks! Thanks a lot for the suggestion. :-)
    in Is there a way to see my star count? Comment by Cezdiamond August 2016
  • Hi Rangesparky- Thanks for posting on King Care. We really appreciate you taking the time to provide us with this feedback. I would sincerely like to thank you for your email however I'm afraid it is King's policy not to accept unsolicited proposals, even if offered in confidence. We are obliged to decline any proposals…
    in Candy Crush programming suggestions. Comment by Cezdiamond August 2016
  • Hi there- Thanks for posting on King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. Have a lovely week! :-) Hi- I have sent you another…
    in how can i get back on level 1865? Comment by Cezdiamond August 2016
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