Cezdiamond Community Manager

Comments

• Thanks @Elsa  @Sule I checked this ID and it is actually showing level 1081. Do you have another account, or is the problem linked to one device?  Thanks!

  in Lost my Facebook account so I'm not able to restore game progress. I was level 1081. Comment by Cezdiamond May 2018
• Thanks @Laura  @Dee I have added some goodies to your account as a gesture of goodwill, sorry again for the error.  Have a sweet week!

  in Candy Crush tornaments Comment by Cezdiamond May 2018
• Can you open the trophy icon on the right hand side and open the events tab, is the event still running?  Many thanks! 

  in Candy Crush tornaments Comment by Cezdiamond May 2018
• Thanks @Chicken Slayer for passing on!  @Sheila Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your Farmtastic journey! I have sent you a private message, please click on the enve…

  in Lost all progress Comment by Cezdiamond May 2018
• Thanks @Elsa for passing on  @Jenn Welcome to King Care. I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. I would like to check your account so I have sent you a private message. Please click o…

  in Just logged on and all 22 of my gold bars are missing. What happen and can they be restored please Comment by Cezdiamond May 2018
• Thanks @Laura for passing on  @Harry let's make things right for you Aunt again :-) I will send you a private message to get the account details. 

  in Reset Progress After Connecting to Facebook Comment by Cezdiamond May 2018
• Hello Chard- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of…

  in Restore Progress Comment by Cezdiamond May 2018
• Thanks @Laura for passing on!  @Dee Really sorry about this! Which tournament were you playing? Let me know so we can make things right :D 

  in Candy Crush tornaments Comment by Cezdiamond May 2018
• Thanks @Chicken Slayer  @Mike Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your journey! I have sent you a private message, please click on the envelope icon in the top right ha…

  in I had to change my hard drive on my laptop(because of windows 10) and can only start with new downlo Comment by Cezdiamond May 2018
• Thanks @Chicken Slayer  @Teresa I have checked with our customer service team and you will receive an email shortly!  Thanks and have a lovely weekend!

  in Reset game Comment by Cezdiamond May 2018
• Thanks everyone! I am sorry this must be frustrating! Does the problem persist for you both even after re installing?  Thanks again! 

  in Remove message notification Comment by Cezdiamond May 2018
• Thanks both! We appreciate the feedback :-)  This will be passed on!

  in 23 hours life but playded every level why cant y keep them until new levels come? Comment by Cezdiamond May 2018
• Thanks both! I have now escalated this as it does appear to be a problem. We hope to have this fixed soon!  Thanks!

  in Candy Crush Saga app for windows 10 no longer working Comment by Cezdiamond May 2018
• This issue should now be fixed as @Chicken Slayer said :-)  Please let us know if you are still experiencing this problem! 

  in Lost Facebook Connection - More info here Comment by Cezdiamond May 2018
• Hi Lourdes and Talal- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your journey! I have sent you a private message, please click on the envelope icon in the top right hand corner…

  in Lost all my progress after connecting to facebook Comment by Cezdiamond May 2018
• Thanks @Elsa  @Faith I am sorry you are experiencing a problem, please could you try some troubleshooting steps here.  Check for updates  You can either choose for the system to automatically install app updates when they become available, or you…

  in Candy Crush Saga app for windows 10 no longer working Comment by Cezdiamond May 2018
• Thanks @Chicken Slayer  @Nixz- Welcome to the community, this pop up is an offer for 100 Gold Bars in Bubble Witch 3 Saga and I can see that these are in your account :-)  Please make sure that you are signed into your account so that you can see …

  in Why am i not received gold bars after i install bubble witch saga 3 as shuffle cat game said? Comment by Cezdiamond May 2018
• Thanks @Chicken Slayer  @Patichdez we cannot move accounts but I can help you out with a few details, so I will send you a private message through King Care :-) 

  in I changed my facebook account and I need to transfer my progress Comment by Cezdiamond May 2018
• Thanks @Elsa  @June with this ID I see level 3425, is this the level that you see on your account?  Whilst looking up your ID I also saw that you had multiple accounts, please can you be sure that you are logged into the same account across all de…

  in I'm stuck on level 3260, when are more levels coming Comment by Cezdiamond May 2018
• Thanks @Elsa  @Momsy2 I have sent you a private message, please check again the envelope icon.  Thanks!

  in lost gold bars Comment by Cezdiamond May 2018
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