Cezdiamond

Community Manager

Comments

  • I 'm having same problem as Shirl. could somebody please help stuck on lvl 40 waiting for timer. Hi John- I am really sorry that you are experiencing this problem. I will send you a message too.
    in Waited a few days and to unlock and it keeps resetting back to 3 days Comment by Cezdiamond July 2016
  • Hi thanks but there is no message there. Is it in the CC game? Nothing there. Hi Paula- The message is in King Care itself.Please find the envelope icon in the top right hand corner of the screen.
    in BubblegumHill Comment by Cezdiamond July 2016
  • Dear Cezdiamond moderator, How can you show this as solved? Others have the same problem, but we have no fix! Please help or get someone who can. Hi cinbugg- We did not mark this as solved I am sorry. If another player marks an answer as solved, we are unable to change this. I have sent you a private message, please click…
    in Waited a few days and to unlock and it keeps resetting back to 3 days Comment by Cezdiamond July 2016
  • Hi there- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. Have a sweet week! :-) Hi Diane! Not to worry, I will send you a…
    in how do I get back my lost levels from updating to a new Ipod? Comment by Cezdiamond July 2016
  • I have the same problem helped thank you me Hi Regison, I will send you a private message too :-)
    in Two different accounts are playing as one, how to fix? Comment by Cezdiamond July 2016
  • This is the same issue I'm having how do I fix it Hi Jennifer- I will send you a message too :-)
    in Two different accounts are playing as one, how to fix? Comment by Cezdiamond July 2016
  • Hi Cezdiamond, I have tried the above and it failed, but I tried logging out and closing the game then when i reopened the app I only logged in to King acct instead of Facebook then my treasure chests appeared again. I completed all the chests before logging back into facebook. Thanks for letting me know, I am glad that…
    in Treasure Chest Comment by Cezdiamond July 2016
  • Hi Carol- Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. Have a lovely day :-) Hi there, please check your messages, you…
    in Lost Progress Comment by Cezdiamond July 2016
  • Thanks for getting my game off my friend's iPad. However, my friend now has lost her progress to Level 590. Can you restore this for her? Again, they don't have or want a FB account and only play CC with their iPad using the App Store app. Thanks. Hi Richard, I am glad these steps helped. In order to help your friend I…
    in Delete my Candy Crush mobile app access. Comment by Cezdiamond July 2016
  • No one is asking for an entitlement, just a simple request. If King wants to say no, fine...but at least giving us the courtesy of an answer one way or the other won't break them. We'll take it from there. Hi Ronda- Thanks for your feedback. We have listened to our players, and we are working on an update now. :-) Thanks!
    in How can level 1810 ever be completed? Comment by Cezdiamond June 2016
Avatar