Cezdiamond Community Manager

Comments

• Thanks @Chicken Slayer  @Hogweed Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your magical journey! I have sent you a private message, please click on the envelope icon in the t…

  in Bubble Witch 3 progress lost despite following procedure Comment by Cezdiamond May 2018
• Hello both! Sorry for the delay. As a gesture of goodwill I have added these items to your mobile game and next time you open the game you will see a pop up :-)  Thanks!

  in What are reward boosters in Farm heroes saga? Comment by Cezdiamond May 2018
• Check out our great Superstar post here  Thanks!

  in no sound Comment by Cezdiamond May 2018
• Thanks so much! Welcome to the King Care community! 

  in I Love this original Candy Crush Saga game Comment by Cezdiamond May 2018
• Hello everyone! Welcome to the community, thanks for letting us know about this level. There does indeed appear a problem, we are looking into this. We hope to update you all soon :-)

  in why wont it level up on 1467 jelly saga Comment by Cezdiamond May 2018
• Hello everyone! Welcome to the community, thanks for letting us know about this level. There does indeed appear a problem, we are looking into this. We hope to update you all soon :-) 

  in Level 1467 Comment by Cezdiamond May 2018
• Hello everyone! Welcome to the community, thanks for letting us know about this level. There does indeed appear a problem, we are looking into this. We hope to update you all soon :-) 

  in Candy crush jelly saga is stuck on level 1467. I've beaten the level several times, on my mobile Comment by Cezdiamond May 2018
• Hello everyone! Welcome to the community, thanks for letting us know about this level. There does indeed appear a problem, we are looking into this. We hope to update you all soon :-) 

  in Level 1467 Comment by Cezdiamond May 2018
• Hello both! Thanks for the feedback, this has been passed on as many feel the same.  There is no update yet, but watch this space :-)  Thanks!

  in when will normal play resume Comment by Cezdiamond May 2018
• Hello Nick! We cannot unmerge accounts, however we can move levels to a new account.  So if one of you is happy to continue playing on the merged account and the other can create a brand new account, I can then add the levels to the new account.  …

  in Mixed king/facebook accounts Comment by Cezdiamond May 2018
• Thanks both! Thank you for the feedback, this has been passed on :-) 

  in Have already asked the question on diamond dig saga. This did not answer my question. Need to put Comment by Cezdiamond May 2018
• Thanks both! Thank you for the feedback, this has been passed on :-) 

  in Can you add a way to turn off hints? Comment by Cezdiamond May 2018
• Thanks @JustPlaying @Pat  I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. I would like to check your account so I have sent you a private message. Please click on the envelope icon on the top…

  in Why do my gold bars keep disappearing in Candy Crush Comment by Cezdiamond May 2018
• Thanks @JustPlaying for passing on  @Deloris  I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. I would like to check your account so I have sent you a private message. Please click on the envel…

  in the machine took my gold bars. Comment by Cezdiamond May 2018
• Thanks @Chicken Slayer  @Shaun are you still experiencing a problem with this level? We have not received other complaints that I see, so wanted to check if you were still stuck on this level?  Thanks!

  in Level 1509. Stays at 4 bottles popped. Comment by Cezdiamond May 2018
• Hello all! :-)  Sorry for the delay, @Bourlet I have now restored these missing levels.  Have fun crushing those candies! 

  in PROBLEM OF LEVEL Comment by Cezdiamond May 2018
• Thanks @Chicken Slayer  @RaeLynnB I am sorry about this as I understand it can be frustrating! I have added a few Gold Bars as a gesture of goodwill!  Have a lovely day!

  in I passed Level 833 (by using up my purchased helpers)and game didn't record win Comment by Cezdiamond May 2018
• Hello everyone! The magic wand has been waved and a gesture of goodwill is now in your account :-)  Thanks @Chicken Slayer 

  in when I get my awards ? Comment by Cezdiamond May 2018
• Hello Bronwyn- Sorry for the delay, I see an account linked to the same email used for King Care but this only shows level 200. Sadly I cannot look up accounts with just the username, but if you are happy to create a new account with a different ema…

  in I can't remember my email address I signed up with and levels have reset to 1 Comment by Cezdiamond May 2018
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