Cezdiamond Community Manager

Comments

• Hello all! Sorry for the delay, this should now be fixed :-)  Please let me know if this worked. 

  in pet rescue back to level 1 after sync with Facebook Comment by Cezdiamond May 2018
• Thanks @Chicken Slayer @Jlpeters92- Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get bac…

  in Lost my progress Comment by Cezdiamond April 2018
• Thanks @Laura  @Kathy I have checked our system and no account is registered with your email. I think it is likely that perhaps an account was not made correctly when you first started playing. Please could you create a new Facebook or Kingdom acco…

  in cannot reconnect to previous level. how do I update password on candy crush Comment by Cezdiamond April 2018
• Thanks @Chicken Slayer  @Dani Welcome to King Care. I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. I would like to check your account so I have sent you a private message. Please click on the…

  in Gold bars disappeared Comment by Cezdiamond April 2018
• Thanks @Chicken Slayer  @Julia Welcome to King Care! I can understand your disappointment, let's get you back on track so that you can continue on your sweet journey! Please firstly create a Facebook and Kingdom account and link it to your game, I …

  in I lost all my progress on candy crush jelly and soda Comment by Cezdiamond April 2018
• Thanks @Chicken Slayer  @Angie Welcome to King Care. I am very sorry that you are experiencing a problem with your Gold Bars, these should never go missing. I would like to check your account so I have sent you a private message. Please click on th…

  in Lost gold bars Comment by Cezdiamond April 2018
• Thanks @Laura @Souris let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can…

  in Level progress lost Comment by Cezdiamond April 2018
• Hello @nBoo thanks for passing this on!  @Ian Thanks for posting on King Care. Welcome to the community :-) Here you have a few options: 1) Create a new Facebook/Kingdom account- uninstall the game and play connected to a new account. You would be…

  in How do I go back to game one on Papa Bear Saga on Facebook? Comment by Cezdiamond April 2018
• Thanks for passing on @Elsa  @Kaite I have checked with our game team and this does appear to be a problem which is impacting a few of our players. They are investigating now and I hope to have an update for you shortly.  Thanks!

  in i need help logging in with facebook Comment by Cezdiamond April 2018
• Thank you both! A lovely early morning message :-)  Have a great day!

  in Just want to send great big Thanks to Crediamond for getting me back on Candy Crush after my Tablet Comment by Cezdiamond April 2018
• Hey all! To follow up on this, all of your comments have been passed on :-) Also must add I also do not love the bouncing!  Thank you all for this feedback!   

  in Is Your Candy crush Soda game running fast? Comment by Cezdiamond April 2018
• Thanks @Elsa  @Alicia Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get back to me we can…

  in Candy crush crashed and lost progress Comment by Cezdiamond April 2018
• Thanks @Elsa  @Leonie Did you game crash or did you need to reinstall your game? 

  in Lost boosters Comment by Cezdiamond April 2018
• Thanks @Chicken Slayer  @Nancy please create the new account and I will be in touch to move your levels :-) 

  in My facebook account has to change, i do not want lo loose my levels more than 3000, how i do this? Comment by Cezdiamond April 2018
• Thanks @Laura  @Dani I have sent you a follow up message :-)  Thanks!

  in Server errors Comment by Cezdiamond April 2018
• Thanks all for your feedback on this. I am not sure if this was perhaps an error or if they are testing some changes.  We are always working to improve our games and player experience so I am very sorry for causing these frustrations.  I will be s…

  in Is there anyone out there who can explain this to me? Comment by Cezdiamond April 2018
• Thanks @Superstars  @quafflesmacker Let's get you back on track so that you can continue on your sweet journey! I have sent you a private message, please click on the envelope icon in the top right hand corner of your screen. As soon as you get bac…

  in Lost progress on login to Facebook Comment by Cezdiamond April 2018
• Thanks @Chicken Slayer  @Heidi I am very sorry about this, this should not have happened. I will send you a private message so that I can check your account :-)  Thanks! 

  in Lost 30 pink lollipops after winning Bubblegum hill this morning Comment by Cezdiamond April 2018
• Thanks @Chicken Slayer  @C have you lost your levels also or only the companions? I am very sorry about this, let's make things right again :-) 

  in Companions gone Comment by Cezdiamond April 2018
• Hello Alce92- Sorry about this! Can I ask if you know the other player account that it has merged to?  Has a friend used your device to play their game? 

  in Mixed king/facebook accounts Comment by Cezdiamond April 2018
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